Technology evolves, the workforce rotates and expectations change. All these factors must be considered when it’s time to discover, analyse and invest in new technology.

It’s essential to understand whether the infrastructure that you have today is sized correctly, whether users are satisfied and if they are embracing new capabilities. You also need to verify the business case you’ve built for your technology investment and change; prove what capability is lacking, what level of expansion is required to adopt services and how you can measure performance of your pilot programme and full-scale roll out.

Tiger workplace analytics provides insights on the large datasets generated by unified communications and telephony users every day and this analysis helps you understand how technology tools and infrastructure are being used to serve customers and fulfil business processes.

We give you the information you need to plan system improvements and
make informed-decisions on where to prioritise spend, including:

Near real-time analysis of this data will help you: