The data to inform and transform
Workplace data analytics
X Your enterprise context
= Information you can work with
Our workplace data analytics software captures patterns and changes in the data generated by your telephony and Unified Communication systems.
Enterprises of all sizes and sectors use this data to inform and transform how they work, collaborate and perform, whether they use simple voice, or integrated voice, video, messaging and conferencing tools.
The central function of our workplace analytics software is collating and transforming telephony and Unified Communications & Collaboration data, to help our clients make informed decisions about their resources, technology and processes.
- Vendor agnostic
- Directory integration
- Comprehensive reporting
- Simple dashboard
- Data mining and querying
- Multi-language, multi-currency and time zoning
Monitor the use of collaboration tools including speech, chat, video and conferencing to determine return on investment.
Understand existing traffic compared to network capacity to design your future network and the right level of investment.
Understand voice, video and data traffic on a global scale to plan capacity and route traffic cost effectively.
Get a clear picture of call performance compared to customer experience KPIs to plan your technology and people resource.
Reconcile your call costs for cross-charging and invoicing.
Set up automated alerts to inform your team of potential fraud as it happens.
Personal call manager
Increases employees’ visibility of the costs they incur to limit personal calls and direct how they use call and collaboration tools.
Set up automated alerts on specified telephone numbers to alert departments of important activity.
Insights and resources
Call us today on +44(0)1425 89100 or complete the form and we’ll be in touch