Make more of your communications data
Banks generate huge volumes of communications data across customer interactions, internal teams and services.
Tiger Prism brings that data together, helping you understand individual interactions, uncover wider patterns in activity and turn complex communications data into useful insight.
Get answers to the questions that matter
Can we trace what happened during a disputed customer call?
Find the relevant call and investigate its journey, including connected activity, transfers and outcomes.
Where and when is customer demand highest?
Compare communications activity across locations, teams and services to understand patterns in demand and support resource planning.
Can we identify unusual call activity that needs investigating?
Use analytics and proactive alerts to identify patterns or conditions that may require closer investigation.
Where are communications costs being incurred across the organisation?
Understand call costs and usage across departments, locations & services to support more accurate allocation & reporting.
Are teams getting value from our communications technology?
Understand adoption and usage across your organisation to help inform technology investment and planning.
Can we investigate activity across different branches or locations?
Compare communications activity across locations and teams to understand differences in demand, performance and usage.
From individual calls to the bigger picture
Tiger Prism gives your teams different ways to explore communications data depending on the question they need to answer.
Investigate
Analyse
Monitor
Insight across banking operations
Communications data can support teams across your organisation. Tiger Prism provides a consistent source of information while allowing different teams to focus on the insight that matters to them.
See what your communications data can tell you
Discover how Tiger Prism can give your teams clearer visibility of customer interactions, service performance, usage and cost.
