Upcoming events
Register for our next webinar – Wednesday, 15th April
Mastering Reporting: Settings & parameters that power your reports
Don’t miss the second instalment of our 2026 quarterly Ask the Experts series.
This session is all about making your reports accurate, meaningful, and easy to act on. We’ll show you how the right settings and parameters can turn raw data into reliable insights.
Agenda highlights:
- Understand the different reporting categories and how each can be used effectively.
- See why maintaining an accurate directory is critical for reliable reporting.
- Learn about system settings and parameters, and how defining them can enhance your reporting capabilities.
- Discover when exporting data might be the most efficient option and how to keep it secure.
Event archive
On demand – Wednesday, 21st January
Beyond the basics – Part 2: Discover the true power of your communication data
In this webinar we showed you how to get deeper insights with new analytics and pivoting features, explored media and quality metrics for Microsoft Teams, looked at admin audits, logs and how to manage Prism health job alerts yourself (for on-prem customers)
Watch now, as we cover:
- New features including Webex Calling, Analytics Pivot, call queues and Microsoft Teams reports.
- Making the most of available resources, including how to customise your dashboards, access our Ask the Experts YouTube playlist, and guidance on our user manuals.
- Simplifying your reporting with batch reporting, so you can send the same report to multiple recipients, and how to take the hassle out of managing reporting across large enterprise environments.
On demand – Wednesday, 22nd October
Discover the top features of Tiger Prism in 2025
In this webinar we showed you the top features helping teams work smarter with Tiger Prism.
Make the most of available resources:
- Discover the widget library, making it easier than ever to customise your dashboards.
- Access the growing Ask the Experts YouTube playlist, so you can revisit tips and best practice anytime.
- Find your way around our user manuals for step-by-step guidance.
- Learn how to get help fast when you need it.
Simplify your reporting with batch reporting:
- Send the same report to multiple recipients, such as your leadership team, at the click of a button.
- Take the hassle out of managing reporting across large enterprise environments.
What’s new in Tiger Prism?
- Webex calling – see valuable call data directly from your Webex cloud solution.
- Analytics Pivot – take your reporting further by using columns as Pivot items.
- Call queues and MS Teams reports – quickly view detailed queue activity and enjoy enhanced reporting options.
On demand – Wednesday, 16th July
Beyond the basics: Discover the hidden value of your communication data
Join Richard and Matt as they show you how to refine and enrich your Tiger Prism setup to go beyond standard analytics, accessing deeper insights, and streamlining data accessibility. Learn how to configure and customise your data fields, ensuring you extract the most relevant and actionable intelligence for your organisation.
On demand – Wednesday, 23rd April
Mastering Analytics: Unveiling insights across your unified communications with Tiger Prism
Join Richard and Matt as they take you back to analytics basics – explaining key concepts like Dimensions, Measures, filters, and time bins. Learn how to build effective reports, analyse call data, and apply advanced filtering techniques. Whether you’re new to analytics or looking to sharpen your skills, this session is packed with practical tips and live demos to help you get the most from your data.
Perfect for: IT Admins, Contact Center Leads, and Analytics users of all levels.
On demand – Wednesday, 22nd January, 2025
Transform your Microsoft Teams data into insights with Tiger Prism
In this webinar, our experts explored how Tiger Prism unlocks the full potential of Microsoft Teams records, breaking down the key differences between traditional call detail records and Teams data while highlighting how modern collaboration tools capture and present insights.
Catch up now to gain a deeper understanding of Tiger Prism’s powerful reporting and dashboard capabilities, along with practical ways extracting actionable insights.
On demand
Top features of Tiger Prism in 2024
Our final webinar of 2024 highlighted several top features of Tiger Prism that have enabled customers to maximise insights from their call data including; repeatable analytics queries, creating alerts for automatic notification, graphical dashboards for queues and hunt groups, and providing insights into device usage for Cisco and Teams.
On demand
Making the most of your data – User Configuration
This Ask the Experts webinar is focused on Tiger Prism user configuration: Discover how to grant access to specific areas of Prism and the directory based on users’ roles, ensuring that the right people have the right access to utilise insights effectively.
On demand
Commsverse 26th – 27th June / Mercedes-Benz World
Tiger sponsored Commsverse, a dedicated Microsoft Teams community conference.
Discover how you can get more value from your Microsoft Teams data with Tiger Prism here.
On demand
Making the most of your data – Reporting, Scheduling and Dashboards: ‘Ask the Experts’
Our recent Ask the Experts was a deep dive into maximising data potential with Prism Reporting, Batch Reporting, Scheduling, and Dashboards.
Don’t miss out on this opportunity to level up your Prism expertise!
On demand
Discover the power of Prism Analytics: ‘Ask the Experts’
Join our industry experts Matthew Ringsell and Richard Burt in our ‘Ask the Experts’ session. Their decades of experience will provide you with invaluable insights into Prism analytics. Get your burning questions answered and enhance your analytical skills.
Don’t miss the Tiger roundup and a special security partnership unveiling that will elevate your Prism experience. Plus, stay tuned for the Oak Innovation Partner demo showcasing cutting-edge solutions in action.
On demand
Making the most of Tiger Prism’s features: ‘Ask the Experts’
Event round-up with key themes and discussions at this year’s Tiger Connect event online.
On demand
Tiger Connect Event 2022: Swan at the Shakespeare’s Globe, London – Thursday 6th October
Event round-up with key themes and discussions at this year’s Tiger Connect.
On demand
Webinar: Tiger Prism product update
Our COO Ben discusses the latest Tiger Prism news, including what’s next in this webinar recorded on Thursday 28th April.
On demand
Webinar: Using data to drive a hybrid future
Our guest panellists discuss the modern workplace and the tech that’s supporting organisations in this panel discussion recorded on Thursday 7th April.
On demand
Webinar: The impact of Tiger Prism in 2021 and beyond
Our COO Ben reflects on 2021 and shares our key milestones as well as what’s coming up for Tiger, in this webinar recorded on 14th October.
On demand
Webinar: Why data analytics is everyone’s business
Mark Lambert, Telecoms Engineer at Lookers discusses the role data plays across an entire organisation in this webinar recorded on Thursday 30th September.
On demand
Webinar: Has Microsoft Teams presented an analytics gap?
Our guest panellists share their views on the rise of Microsoft Teams in this webinar recorded on Thursday 23rd September.