Gain complete visibility into your call activity with powerful search, reporting and investigation tools.
Whether you’re responding to a customer enquiry, investigating a missed call, reviewing team activity or resolving a billing dispute, Tiger Prism brings together the information you need in one place, helping you find answers faster.
Investigate every stage of the call journey
Start with the call you need to understand, then follow its journey from beginning to end.
Explore the available call attributes when you need more detail, with information organised into clear categories covering areas such as telephony, timing, equipment and IP addresses.
Use that detail to investigate a specific enquiry, trace how a call was handled or establish exactly what happened at each point in the call journey.
Take the investigation further
Move from individual call detail into Prism analytics, reports and exports when you need to investigate wider patterns or share the information you've found.
Follow the complete call journey
Trace a call from start to finish and see each stage of its journey, helping you understand how the call progressed and where it went.
See who called and where it went
View the calling and called numbers alongside destination and other telephony details, giving you the context needed to investigate an individual call.
Make sense of the call detail
Call information is organised into clear sections, making it easier to find the details you need without working through a mass of raw telephony data.
Dig deeper when you need to investigate
Explore detailed call information including telephony, timing, equipment, IP and other available attributes when an investigation needs more than the headline call details.
Get answers in seconds
The information you need, when you need it
Search and investigate call activity from a single report to quickly understand what happened and why.
Was the call answered?
Was it transferred, forwarded or sent to voicemail?
What was the call duration?
What was the outcome of the call?
Who handled the call?
How long did the caller wait before being connected?
Was the call inbound or outbound?
What did the call cost?
Follow the complete call journey
See every stage of the call
Move seamlessly from a high-level overview into detailed call records. View every interaction from the moment a call enters your organisation through to its final outcome.
Track transfers, hunt groups, voicemail routing, connected users and unanswered calls to build a complete picture of how each call was handled.
When customers have questions or teams need clarity, you’ll always have the evidence to support informed decisions.
…Tiger Prism’s call logging enables us to log all calls and interactions and store these records for as long as we need to. When we receive enquiries about calls, we can prove whether or not that event took place.”
Drill down into every call
Filter
Select exactly the information you need with flexible filtering options.
Analyse
Investigate performance, activity and outcomes with detailed call reporting.
Export & Share
Generate reports ready for analysis, auditing and stakeholder reporting.
Answer your most important call reporting questions
Get the answers behind your call data
Understand exactly what happened to every call
Gain complete visibility into call activity, investigate issues faster and answer customer enquiries with confidence.
