what Track inbound, outbound and missed calls with complete visibility across users, teams and departments. to every call happened Understand exactly

Gain complete visibility into your call activity with powerful search, reporting and investigation tools.

Track the full call journey, quickly find specific users or numbers, and drill down into detailed call records to resolve queries, investigate issues and improve service performance.

Whether you’re responding to a customer enquiry, investigating a missed call, reviewing team activity or resolving a billing dispute, Tiger Prism brings together the information you need in one place, helping you find answers faster.

Get in touch

Investigate every stage of the call journey

Start with the call you need to understand, then follow its journey from beginning to end.

Open an individual call record to see the numbers involved, where the call was directed and the stages it passed through.

Explore the available call attributes when you need more detail, with information organised into clear categories covering areas such as telephony, timing, equipment and IP addresses.

Use that detail to investigate a specific enquiry, trace how a call was handled or establish exactly what happened at each point in the call journey.

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Take the investigation further

Move from individual call detail into Prism analytics, reports and exports when you need to investigate wider patterns or share the information you've found.

Follow the complete call journey

Trace a call from start to finish and see each stage of its journey, helping you understand how the call progressed and where it went.

See who called and where it went

View the calling and called numbers alongside destination and other telephony details, giving you the context needed to investigate an individual call.

Make sense of the call detail

Call information is organised into clear sections, making it easier to find the details you need without working through a mass of raw telephony data.

Dig deeper when you need to investigate

Explore detailed call information including telephony, timing, equipment, IP and other available attributes when an investigation needs more than the headline call details.

Get answers in seconds

The information you need, when you need it

Search and investigate call activity from a single report to quickly understand what happened and why.

Was the call answered?


Was it transferred, forwarded or sent to voicemail?


What was the call duration?


What was the outcome of the call?

Who handled the call?


How long did the caller wait before being connected?


Was the call inbound or outbound?


What did the call cost?

Follow the complete call journey

See every stage of the call

Move seamlessly from a high-level overview into detailed call records. View every interaction from the moment a call enters your organisation through to its final outcome.

Track transfers, hunt groups, voicemail routing, connected users and unanswered calls to build a complete picture of how each call was handled.

When customers have questions or teams need clarity, you’ll always have the evidence to support informed decisions.

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…Tiger Prism’s call logging enables us to log all calls and interactions and store these records for as long as we need to. When we receive enquiries about calls, we can prove whether or not that event took place.”

Telecoms Manager
NHS Trust

Drill down into every call

Access comprehensive call records with flexible filtering and analysis tools. View durations, routing paths, outcomes and handling activity to investigate specific calls or uncover wider trends across your organisation.

Filter

Select exactly the information you need with flexible filtering options.

Date Time User Department Telephone Number

Analyse

Investigate performance, activity and outcomes with detailed call reporting.

Duration Direction Outcome Cost

Export & Share

Generate reports ready for analysis, auditing and stakeholder reporting.

CSV Export Excel Export Auditing Stakeholder Reporting

Answer your most important call reporting questions

Get the answers behind your call data

Investigate enquiries, review performance and uncover trends with detailed call reporting and analysis.
Why couldn't a customer get through?
Identify missed calls, routing issues and queue delays.
Who handled a call and how was it managed?
View handlers, transfers, forwards and outcomes.
How are teams and departments performing?
Measure activity, workloads and service levels.
Where can service improvements be made?
Highlight missed calls and customer experience issues.
What data needs sharing or reporting?
Export reports for auditing and analysis.
Which trends are affecting performance?
Reveal patterns and opportunities for improvement.

Understand exactly what happened to every call

Gain complete visibility into call activity, investigate issues faster and answer customer enquiries with confidence.

Talk to us

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