Take your Microsoft Teams subscription
to the next level with Tiger Prism
Tiger Prism’s dashboards, reports and analytics make it simple to get meaningful insights from your Microsoft Teams data, delivering extensive analytics capabilities beyond Microsoft’s native reporting.
We store the data for as long as you need rather than Microsoft’s standard retention policy, so you can monitor trends over longer periods of time.
Get as granular as you like with detailed information on interactions, meeting quality, device use, engagement and more.
Plus, with role-based access you can empower anyone in your organisation with the information that’s relevant to them and their teams. Helping everyone to embrace data, improve decision-making and transform business performance.
Why Tiger Prism for Microsoft Teams?
Retain your Teams data for as long as you need it and gain trend analysis over much longer periods of time.
Grant secure access to Teams information to empower users with the insights that are relevant to them.
Granular insights on meeting quality, device use, adoption and more.
Audit and optimise Microsoft licensing so that you don’t buy licenses you don’t need.
Identify tech usage patterns and uncover training needs to improve staff engagement and adoption.
Bring all your unified comms and collaboration data into one integrated platform and analyse alongside the insights from MS Teams.
“…Tiger Prism not only gives us an immediate live picture of the challenges facing our organisation, but it also tells us the story of what happened yesterday, to help us improve what we do tomorrow.”
Stephen Daly, citizen and library services manager, West Dunbartonshire Council.
Call queue analytics for Microsoft Teams
New this year, our call queue analytics allow users to monitor and measure a wide range of information including call volumes, average talk and wait times as well as call outcome.
This information is shown for each call queue, giving leaders visibility of the data they need to plan resources and improve employee and customer experience.
Explore Tiger Prism’s popular features
Whatever your company size or sector, everything comes back to the call…
Quickly explore the date, time, and length of employee and customer calls – and more.
Billing & cost allocation
Measure, monitor, reconcile and optimise costs, for business-wide financial savings.
Stop running your teams in the dark, with notifications that are always on.
Understand demand and allocate resource accordingly, for maximum team performance and service excellence.
Identify tech usage patterns, uncover training needs, and optimise licence costs.
Whether transforming wellbeing or justifying digital transformation, turn data into intelligence that drives company-wide change.
Want to know more?
Tiger Prism’s Microsoft Teams module gathers the vast amounts of data generated by every interaction on Microsoft Teams, across voice and video calling, instant messaging and multiple other apps.
Tiger Prism’s wide-ranging analytics, paired with ongoing monitoring of team outputs and performance, will reveal patterns in technology use, productivity and engagement, which can be used to help teams work more effectively.
With several variations of Microsoft Teams licenses to choose from, you can also use this insight to validate your license count and only pay for what you need.
Discover everything you need to know about our Microsoft Teams module and what the analytics will tell you by downloading our feature sheet.