Help your way
Our expert support team is here to help with any enquiry. Choose which way you’d like to get in touch.
We’re always eager to speak to our customers, whether an issue needs resolving or you want to know more about getting the best from our products. Please call:
Phone: +44(0)1425 891002
Our telephone lines are open from 09:00 to 17:30 UK time, Monday to Friday, excluding Bank Holidays.
Customers with a Sapphire maintenance contract have access to support 24/7 365 days a year.
Raise a case online
We’ve launched a web form for our partners and customers, enabling you to quickly and easily raise a support case with our services team.
While this is to replace the previous method of emailing us, it’s important to mention that you can still give us a call — we’re always at the end of a phone (01425 891000 option 2) if you have any questions or need help!
Training tutorials and webinars
We have a wide range of training tutorials and webinars available for our customers. Although these don’t all showcase our new look, the information is still correct.