Build UC transformation plans on solid foundations
Every migration, licence review and infrastructure investment starts with understanding how your services are being used today.
How much capacity is being used? Where is demand growing? Which services are underutilised? How many licences are really needed?
Tiger Prism provides the usage insight and long-term trends needed to support better planning, smarter investment and successful transformation.
See where capacity meets demand
Understand how your communication services are being used, where capacity is under pressure and where there is room to optimise.
Prism brings current and historical utilisation data together so you can see how demand changes across channel groups and identify where available capacity aligns with actual usage.
Compare capacity, concurrency and call volumes, explore changes over time and use those patterns to support more informed decisions around licences, infrastructure and service provision.
Track utilisation over time
See how channel group activity changes over time, helping you identify usage patterns, peaks and longer-term trends.
Compare capacity with demand
View available channels alongside concurrent maximums and maximum capacity to understand how provision compares with actual usage.
See incoming and outgoing demand
Compare incoming and outgoing call volumes for a selected channel group to understand where demand is coming from and how it is distributed.
Explore historical usage
Review historical channel group data to see how utilisation has changed and provide context for future capacity decisions.
Get answers to critical planning questions
See the trends and usage patterns that shape future communications strategy
How is communication demand changing over time?
Which departments consume the most UC resources?
Where is capacity underutilised or overprovisioned?
Which services are growing fastest?
How effectively are users adopting new technology?
Where are licenses being wasted?
Which sites require additional capacity?
What impact has previous investment delivered?
Move beyond assumptions and into evidence
See every stage of the call
UC transformation projects often rely on forecasts, estimates and stakeholder opinions. Tiger Prism introduces the usage intelligence needed to validate decisions before significant investment is made.
Track adoption trends, measure resource consumption, understand growth patterns and evaluate service requirements across locations, departments and technologies.
This enables IT leaders to build stronger business cases, allocate resources more effectively and reduce risk when planning future communications initiatives.
…Tiger plays a key role in helping us to ensure our tech infrastructure is not only successfully adopted but utilised to its full potential. It allows us to see the impact our tech investments have had, removing any guesswork or assumptions.”
Turn UC insights into informed decisions
Use flexible reporting, analytics and visualisation tools to understand demand, support planning and validate investment decisions.
Monitor
Track usage, adoption and consumption trends across users, teams, departments and locations.
Monitor data such as:
Analyse
Identify long-term patterns and understand how communication behaviour evolves over time.
Analyse data such as:
Plan & Optimise
Use evidence-based insight to support future investment and transformation decisions.
Optimise through:
