Capacity planning and
data-driven UC transformation
Deciding how and when to invest in your unified communications and collaboration (UC&C) estate is no easy task.
IT and telecoms leaders must anticipate and plan for network growth, while also minimising redundant capacity costs.
The acceleration of hybrid and ‘work from anywhere’ trends have seen a rise in the number of collaboration tools available to support teams to get the day job done.
Meanwhile, senior leaders and budget holders are keen to understand the adoption and payback of all this new tech their organisation is investing in.
Introducing Tiger Prism’s capacity planning feature
With Tiger Prism, you can understand and prove your UC tech needs – there’s no need to guess the requirements for your upgrade or transformation project.
Our software provides meaningful data and insights relating to your organisation’s usage – allowing you to understand the capacity you need and make the right decisions for your UC&C investment.
By integrating with your existing UC&C platforms – including Cisco and Microsoft Teams – Tiger Prism will help you:
Understand the ‘as is’ situation: look at channel usage, call volumes and device utilisation
Build a data-driven design: using your data to intelligently scope your requirements
De-risk your transformation: accurately plan costs and monitor user adoption after implementation
“Tiger plays a key role in helping us to ensure our tech infrastructure is not only successfully adopted but utilised to its full potential. It allows us to see the impact our tech investments have had – removing any guesswork or assumptions.”
Chris McMorris, Senior Technical Architect, George Watson’s College
“…Tiger Prism has enabled us to improve the employee experience across our entire organisation. By being able to see who is and isn’t adopting the technology, we’ve been able to offer additional support and training – as well as pick up on and address any wellbeing concerns, that can be difficult to be aware of when working remotely.”
Effective resource planning
Help your business manage peaks in demand while also optimising telecoms costs.
With in-depth visibility of SIP trunk availability at your fingertips, you’ll be empowered to assess capacity, analyse the channels that lay dormant and instead redeploy them to support busier periods.
Team leaders and managers will have insights on the concurrent calls coming into your organisation or specific departments, supporting their decisions to scale up – or down – staff resource in-line with customer demand.
In this way, Tiger Prism’s business-wide intelligence inspires data-driven change. From improving customer service by reducing missed calls, to optimising costs, engaging remote workers and everything in between, our UC and workplace analytics data is everyone’s business.
Explore Tiger Prism’s other popular features
Whatever your company size or sector, everything comes back to the call…
Quickly explore the date, time, and length of employee and customer calls – and more.
Billing & cost allocation
Measure, monitor, reconcile and optimise costs, for business-wide financial savings.
Stop running your teams in the dark, with notifications that are always on.
Understand demand and allocate resource accordingly, for maximum team performance and service excellence.
Identify tech usage patterns, uncover training needs, and optimise licence costs.
Whether transforming wellbeing or justifying digital transformation, turn data into intelligence that drives company-wide change.