Turn communications data into insight
Communications platforms generate vast amounts of operational data, but turning that information into actionable insight can be difficult when reporting is spread across multiple systems.
Tiger Prism brings dashboards, analytics, reports, alerts and exports into a single platform, helping organisations understand performance, usage, costs, adoption and service health.
Bring your communications environment together
Bring your communications environment together
Access the tools, data and controls you need from one central platform.
Tiger Prism connects data from across your communications environment, providing a consistent place to analyse information, manage scheduled activity and move between different areas of the platform.
Search for the information you need, work across supported communications technologies and control access for different users, with tools for charging, administration and scheduled jobs available within the same environment.
Access Prism through your browser
Use Prism through its browser-based interface, providing a consistent way to access the platform and its tools.
Find information quickly
Use search to get to the data and areas of Prism you need without having to work through the platform manually.
Personalise your workspace
Apply themes and colour profiles to tailor the Prism interface to different preferences.
Connect your communications platforms
Bring data from supported communications technologies into Prism so information from different systems can be accessed within the same platform.
Structure your organisational data
Use integrated communications data to build the organisational structures and hierarchies needed to analyse information in context.
Schedule recurring activity
Manage scheduled jobs and alert activity so recurring tasks can run without needing to be started manually each time.
Control what users can access
Use role-based access to give users visibility of the areas and information relevant to them.
Manage charging and costs
Use Prism's charging tools to manage costs and charges, including environments where multiple currencies need to be considered.
Explore Tiger Prism capabilities
Built to support operational teams, service desks and technology leaders
UC analytics
Identify trends, monitor performance and uncover actionable insight from communications data.
Call logging
Investigate calls, understand exactly what happened and quickly resolve user or customer enquiries.
Billing & cost allocation
Understand and allocate costs accurately. Gain clear visibility of communications spend across teams, departments and services.
Proactive alerting
Detect unusual activity early. Identify potential fraud or unexpected behaviour, identify problems before they identify users or budgets.
Capacity planning
Plan capacity with confidence. Use real usage data to make informed decisions about scaling, licensing, and infrastructure.
User adoption
Understand engagement levels, measure adoption and maximise value from communication investments.
Quick Search
Find the answer without building a report
Use Quick Search to find employees, phone numbers, endpoints and groups, with relevant matches appearing as you type.
Move directly into usage summaries, graphical insights and itemised activity, without opening a dashboard or setting up a report.
Whether you are looking up a user, identifying an endpoint or investigating activity, Quick Search gives administrators a faster route from the initial question to the detail they need.
From troubleshooting a single issue to reporting on organisation-wide performance, Tiger Prism helps transform complex communications data into clear, actionable insight.
…Tiger Prism gives our teams a single place to access dashboards, reports, analytics and alerts, helping us understand performance, investigate issues and make informed decisions faster.
Answer the questions that matter most
Gain the insight needed to support users, optimise services and make better decisions
See your communications data in a whole new way
Discover how Tiger Prism helps organisations use dashboards, analytics, reports and alerts to improve visibility, support users and make smarter communications decisions.