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Prism Roles and Responsibilities: Getting the most from your Prism access
Getting access right in Tiger Prism is key to making sure users see the information and tools that are relevant to them. In this Ask the Experts session, we’ll look at how roles, permissions and data access groups work together, how they affect dashboards, reports and data visibility, and share practical examples to help administrators and users get the most from Prism.
Details for your diary
When: Wednesday, 10th February
Time: 10.00am – 11.00am GMT
Location: Live online webinar
Session highlights:
- How Prism access is structured
Understand how roles, permissions and groups work together, and the difference between access to Prism functionality and access to specific call data.
- What different users can see and manage
Explore how access can be tailored across dashboards, reports, exports, analytics, widgets and organisational data.
- Practical examples for everyday users
See how a user may be given access to their own communications activity through View My Activity, while a manager can be given access to authorised team, department or cost centre information.
- Practical examples for Prism administrators
Look at creating and assigning roles, combining functional permissions with data access groups, and using more focused roles instead of providing broad System Administrator access.
- Managing different responsibilities with multiple roles
Understand how more than one role can be assigned to an account, with each role contributing to what the user is allowed to access or do.
- Recognising and resolving access issues
Discuss what to check when someone cannot see the expected data, reports, endpoints or cost centres, including role assignment, directory information and organisational mappings.
- Live questions for the Experts
Give administrators and users the opportunity to ask about their own access requirements and how roles could be better aligned with the way they use Prism.
Meet the Experts
Matt Ringsell
Technical Product Lead
Matt has spent 18 years at Tiger and 25 years in the industry, helping customers get real value from Tiger’s analytics platform. He works closely with customers and internal teams to shape product development, support delivery, and share practical insight through Tiger’s Ask the Experts webinars.
Richard Burt
Head of Service Management
Richard is Head of Service Management at Tiger, with over 25 years’ experience across the IT industry. He leads global service delivery and is passionate about helping customers get practical value from Tiger’s products, from service performance to Microsoft licensing optimisation.
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We look forward to seeing you there.