Resources

Alerts webinar

This webinar tutorial will introduce you to the Alerts module within Tiger Prism. You’ll see how to create and set up alerts, as well as understand the different types available and how to use them.

Analytics – Tutorial

This tutorial introduces you to Legs and how they are used within Tiger Prism. You’ll learn how to select columns, filter data through the use of Boolean options and parentheses, drill into calls and how to use Measures to create widgets.

Bill Imports – Webinar

This webinar tutorial will introduce you to Bill Imports within Tiger Prism. It will guide you through the basics, including how to import data, bill different departments, use Dashboards and reports, and learn what functionality is required by Tiger Prism.

Call Direction Examples – Tutorial

This tutorial will give you a brief overview of the different types of Call Directions that Tiger Prism uses. You’ll learn about Incoming Calls, Outgoing Calls, Internal Calls, NOT Internal Calls, and Tandem Calls.

Channel Group Overview – Tutorial

This tutorial will give you a brief overview of Channel Groups in Tiger Prism. You’ll see how to create, configure and edit Channel Groups, as well as how to export the data to CSV or Excel.

Configure Hunt Groups – Tutorial

This tutorial will give you a brief overview of the Hunt Groups Dashboard in Tiger Prism. You’ll learn how to configure your desired Hunt Groups and display them within the Dashboards module.

Client Codes – Tutorial

This tutorial introduces you to Client Codes and how they are used within Tiger Prism. Learn how to give your Client Codes assignments and view them within your Summary Report and Analytics pages.

Dashboards Overview – Tutorial

This tutorial will give you a brief overview of Dashboards in Tiger Prism. You’ll learn how to specify and analyse the information the Dashboards provide to you.

Destination Sets – Tutorial

This tutorial will give you a brief overview of how to use Destination Sets in Tiger Prism. You’ll learn how to label PSTN digits with custom descriptions, so that you and end users can see a friendly name for common dialled numbers.

Directory and Directory Integration

This webinar will guide you through Directory and Directory Integration and explain why they are so important. Understand directory integration and where to make relevant changes if the directory does not reflect correctly, how to maintain your directory, manually moving and copying hierarchy levels, Directory Search, and how to identify phones not configured to trees in the Unknown Phone report.

Directory with DI

This tutorial introduces you to the Directory module. In this video, you’ll learn how to synchronise your Trees, search for any items within them, and apply flexible matches using Wild cards.

Directory Search – Tutorial

This tutorial introduces you to the Directory Search module within Tiger Prism. You’ll see how to interrogate any Trees in your Directory, as well as export any items selected within them, via CSV or Excel.

Hunt Groups – Webinar

This webinar tutorial will guide you through the functions of the Hunt Groups interface in Tiger Prism. It will guide you through the basics, including how to run tests to see what information is available, configuring reports and generating data to provide to the end user.

Interface Explanation – Tutorial

This tutorial introduces you to the Tiger Prism interface and how to familiarise yourself with it. You’ll learn how to access Tiger Prism, customise your homepage, changing your theme, and adjusting your Settings.

Report Jobs – Webinar

This webinar tutorial will show you the functions of Report Jobs and how to quickly get up to speed with them. It will guide you through the basics, including how to create and edit Report Jobs, looking over Bulletins and Outputs, re-scheduling and replaying Reports, and understanding Export and SMTP Settings.

Reports Overview – Tutorial

This tutorial will give you a brief overview of the Reports module in Tiger Prism. You’ll see how to generate reports, specify any parameters you want include, and adjust your finished report pages.

Security Overview – Tutorial

This tutorial will give you an overview of the Security module in Tiger Prism. You’ll learn how to assign and specify what modules a user has access to, as well as their permissions and access to specific Trees.

Trunk & Channel Group Utilisation

This webinar tutorial will guide you through the Trunk / Channel Group Utilisation interface in Tiger Prism. It will guide you through the basics, including the terminology and technology, configuring Channel Groups, understanding Cube Seizures and Analytics, Channel Group Utilisation reports and the Traffic dashboard.

Tiger Prism View My Activity

This tutorial will give you a brief overview of the View My Activity module in Tiger Prism. You’ll see how how to monitor and self-assess your own calls and activity, export your call data, and create your own phone book.

Tiger Prism View My Calls

This tutorial introduces you to the View My Calls module in Tiger Prism. You’ll learn how to access your calls, as well as filtering and exporting them. It also covers some of the additional features available within this module.