What’s new in Tiger Prism: 2026 features and what’s coming next

In this Ask the Experts session, Richard Burt and Matt Ringsell look back at the key Tiger Prism developments introduced during 2026 and demonstrate how they can help administrators find information faster, analyse communications data and make reporting easier.

The session covers Global Search, new reporting and export options, Teams Auto Attendant reporting, improvements to My Activity, scheduled widgets, Webex and Zoom queue reporting, and data pivoting within Analytics. It also includes a preview of upcoming developments, including improvements to role-based access management, queue reporting and the move to .NET 10.

Watch now, as we’ll cover:

• Global Search: Quickly find users, endpoints and communications activity from one place.
• New reporting: Analyse answer times by hour or shorter intervals, with options to export the underlying data.
• Teams Auto Attendant reporting: Understand call volumes, time spent in Auto Attendants and abandonment.
• Scheduled widgets and exports: Deliver data in CSV, Excel or text formats for easier sharing and further analysis.
• My Activity: Give users a simplified view of their own activity across Teams, mobile, Webex, Zoom and traditional telephony.
• Data pivoting: Summarise and compare communications data directly within Analytics, including call outcomes, direction, talk time and other measures.
• What’s coming next: Preview improvements to access management, queue reporting and the move to .NET 10.