Mastering Analytics: Unveiling insights across your unified communications with Tiger Prism

Whether you’re just starting out or brushing up your skills, this session is your complete guide to understanding and using analytics effectively within your organisation.

Join Richard (Head of Service Management) and Matt (Technical Product Lead) as they break down the core concepts of analytics, walk through practical examples, and answer real user questions. This webinar is perfect for users of Tiger analytics tools, Teams admins, and anyone who wants to turn raw data into actionable insight.

What you’ll learn:

• What are Dimensions and Measures, and how they drive reporting
• How to use time bins (hourly, half-hourly, etc.) for traffic analysis
• The difference between Calls and Call Legs (and why it matters!)
• Using filters and boolean logic (AND/OR, brackets) for precise data views
• Applying group filters to highlight trends and outliers
• Identifying and troubleshooting dropped or failed calls (SIP/ISDN codes)
• Using wildcards and regular expressions for advanced extension searches
• Turning queries into automated, Scheduled Reports or Widgets

Mastering the basics unlocks the full potential of analytics for better decision-making, resource planning, and service optimisation. Learn how to build powerful reports, get the data you need faster, and reduce time spent cleaning up in Excel.

Don’t forget to join us for our next session, Beyond the basics, on July 16th!