Tiger - Tiger Prism Training Videos

Explore the latest features and enhancements introduced in Tiger Prism 25.03, including dashboard timeline aggregation, Microsoft Teams Call Queue insights, enhanced navigation, new device reporting fields and powerful analytics pivoting capabilities.

Tiger Prism 26.01 Release notes

Explore the latest features and enhancements introduced in Tiger Prism 25.03, including dashboard timeline aggregation, Microsoft Teams Call Queue insights, enhanced navigation, new device reporting fields and powerful analytics pivoting capabilities.

Itemised Call Detail Reports

This video shows you how to use Itemised Call Detail Reports in Tiger Prism to drill into call-level data across your communications estate. You'll learn how to apply date, time and report filters, refine results by departments and endpoints, run detailed reports, and analyse key information including transfers, charge parties and response times.

Favourites and Shortcuts

This video shows you how to use Favourites and Shortcuts in Tiger Prism to create quick access links to your most-used content. You'll learn how to save items for easy retrieval, organise your workspace and streamline day-to-day navigation across the platform.

Directory Search Overview

This video shows you how to use Directory Search in Tiger Prism to quickly find users and access key information about their account, contact details, organisational structure and assigned services.

Quick Search Overview

In this video, we show how to use Quick Search in Tiger Prism to quickly find users, phone numbers, endpoints and call activity from a single search interface. Whether you're investigating an issue, answering a user query or looking for usage information, Quick Search helps you get to the data you need in seconds without running reports or navigating multiple dashboards.

Reporting Overview

This video shows you how to use Reporting to access and run reports across your data sources in Prism. You’ll see how reports are structured, how to apply filters such as date, time, users or departments, and how to quickly refine your results. It also covers how to save frequently used reports as favourites, and how reports behave when no filters are applied.

Tiger Prism Widgets

A quick introduction to using widgets in Tiger Prism. Learn how to import pre-built analytics templates, customise them to suit your business, and save or share them for future use.

Raise a Support Case

In this short video, we walk through how to log a support case, add the right details, and make sure your query reaches the right team. Whether it’s a data question or something not quite working as expected, raising a case is the quickest way to get it looked at.

Health Jobs

Understand how Health Jobs work in the background to monitor your system, helping you spot issues early, route alerts to the right people, and reduce the risk of data loss.

Error Logs

Quickly find and share detailed error information with Error Logs, helping you understand what went wrong and resolve issues more efficiently in Prism.

Audit Logs deep dive

Quickly spot issues, track system activity, and stay in control with Audit Logs, giving you a clear view of what’s happening across Prism, when it matters most.

Find Calling Digits – Analytics

An overview of how to find and track specific calling digits in Tiger Prism, including filtering call data, applying date ranges, refining results, and exporting insights for further analysis.

Using Dashboards

Learn how Tiger Prism Dashboards provide a clear, visual view of call activity and team performance. This video walks through key dashboard features, filtering options, and how to drill into individual queues and calls for deeper insight.

Tiger Prism Introduction

An overview of Tiger Prism and how the platform is structured. This video introduces the core modules and navigation, helping you understand how to access data, reports, dashboards, and analytics with confidence.

Pivoting Analytics – deeper exploration

This video shows how to pivot your analytics in Tiger Prism to explore data from different angles. You’ll see how to switch views, compare metrics, and quickly surface patterns that help you move from raw data to clearer insight.

Using Analytics – foundations

This video introduces how to use analytics in Tiger Prism to explore and query your data. You’ll see how to build views, apply filters, and work with metrics to answer everyday reporting questions with confidence.