Tiger Prism Training Videos

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These training videos are designed to help you get the most from Tiger Prism. From navigating the platform to building reports and dashboards, each video walks through real‑world use cases to help you turn call data into clear, actionable insight – at your own pace.

Using Analytics – foundations

This video introduces how to use analytics in Tiger Prism to explore and query your data. You’ll see how to build views, apply filters, and work with metrics to answer everyday reporting questions with confidence.

Tiger Prism Widgets

A quick introduction to using widgets in Tiger Prism. Learn how to import pre-built analytics templates, customise them to suit your business, and save or share them for future use.

Raise a Support Case

In this short video, we walk through how to log a support case, add the right details, and make sure your query reaches the right team. Whether it’s a data question or something not quite working as expected, raising a case is the quickest way to get it looked at.

Health Jobs

Understand how Health Jobs work in the background to monitor your system, helping you spot issues early, route alerts to the right people, and reduce the risk of data loss.

Error Logs

Quickly find and share detailed error information with Error Logs, helping you understand what went wrong and resolve issues more efficiently in Prism.

Audit Logs deep dive

Quickly spot issues, track system activity, and stay in control with Audit Logs, giving you a clear view of what’s happening across Prism, when it matters most.

Find Calling Digits – Analytics

An overview of how to find and track specific calling digits in Tiger Prism, including filtering call data, applying date ranges, refining results, and exporting insights for further analysis.

Using Dashboards

Learn how Tiger Prism Dashboards provide a clear, visual view of call activity and team performance. This video walks through key dashboard features, filtering options, and how to drill into individual queues and calls for deeper insight.

Tiger Prism Introduction

An overview of Tiger Prism and how the platform is structured. This video introduces the core modules and navigation, helping you understand how to access data, reports, dashboards, and analytics with confidence.

Pivoting Analytics – deeper exploration

This video shows how to pivot your analytics in Tiger Prism to explore data from different angles. You’ll see how to switch views, compare metrics, and quickly surface patterns that help you move from raw data to clearer insight.

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