Take your Webex Calling experience
further with Tiger Prism
With Tiger Prism for Webex Calling, you gain end-to-end visibility into how your Webex Calling platform is used across calls, queues, and users.
Go beyond native analytics with full call-journey tracking, extended data retention, and secure, role-based access, giving your teams the insights they need, without requiring admin rights.
“…Tiger Prism gives us the clarity we need across several busy departments. The cradle-to-grave call journey and queue analytics help us spot issues quickly and improve how teams respond. It’s now a key part of our operational toolkit.”
UC & Infrastructure Manager, Leading Finance Group
Why choose Tiger Prism for Webex Calling
Full call-journey visibility
Track every stage of a call, including transfers, forwards, and handoffs, to quickly pinpoint issues and understand the complete user experience.
Role-based access
Equip supervisors, team leads and service managers with secure, tailored access to their insights, no admin permissions required.
Unlimited data retention
Store Webex Calling data for years, supporting compliance, auditing, and enabling long-term trend analysis.
Enhanced call queue analytics
Go deeper than headline metrics to uncover agent interactions, overflow routes, and dropped calls.
Unified analytics portal
Access all your UC data in one centralised platform, switching easily between Webex Calling, Teams, Zoom, and legacy systems.
Cloud-native simplicity
API-first setup with no on-premises hardware required, just connect and go. On-premises deployments are available where needed.
What this means for you
- Track every leg of a call, to understand full journeys, identify bottlenecks, and resolve handoff challenges.
- Improve queue performance and customer experience with deeper visibility.
- Monitor agent activity and make better operational decisions.
- Meet compliance needs with robust, long-term data retention.
- Empower non-admin users with the insights they need to take action.
- Access your UC analytics in one platform, with dedicated views for each service.
Call queue analytics for Webex Calling
Our call queue analytics allow users to monitor and measure a wide range of information including call volumes, average talk and wait times as well as call outcome.
This information is shown for each call queue, giving leaders visibility of the data they need to plan resources and improve employee and customer experience.
A single view across your entire UC estate
Tiger Prism consolidates data from Webex, Teams, Zoom, and legacy platforms into a single, integrated platform.
As your UC environment evolves, Tiger Prism adapts with you, delivering complete visibility without the need to switch between multiple systems.
Curious to see Tiger Prism in action?
Book a free discovery call with our team, no obligation, just answers.
