Zoom widgets

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Widgets provide customisable analytical views designed to help users access the information most relevant to them. Each widget includes a predefined set of columns and filters and can be imported, saved, modified, and displayed within Prism.

The widgets below are available for Prism Version 25.03 and above. If you are using an earlier version of Tiger Prism and require assistance with existing widgets or reporting requirements, please contact the Customer Success Team at [email protected]. A member of the team can review your requirements and advise on the most appropriate reporting solution for your environment.

If you would like to upgrade and benefit from these newer widgets, please contact your Account Manager for further information.

Incoming hourly breakdown to Call Outcomes

Incoming half-hourly breakdown to Call Outcomes

Zoom widgets hour bin feature image
Zoom widgets hour bin feature image

This hour‑by‑hour breakdown shows how calls are connecting, and where they aren’t.

This widget helps highlight call volumes, success rates, and patterns in call handling across the day.

A half‑hour view of Hunt Group call activity, showing when call volumes increase and how consistently calls are being connected across the day.

View widget

View widget

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Do you have a question, idea, or specific request for a widget? Send them to [email protected].