Zoom widgets – Incoming half-hour breakdown to Call Outcomes
Definition
This data shows half‑hourly call activity for Hunt Groups, detailing how calls were handled throughout the day. Across all recorded time periods, calls were successfully connected, with no instances of busy signals, no answer, refusals, or other failure conditions recorded. Enabling you to see if volumes increase slightly during the early afternoon, particularly between 14:00 and 14:30, where multiple connected calls are observed within each half‑hour bin.
- Output list
- Half Hour Bin
- Group Name
- Group Label
- Connected
- Busy
- No Answer
- Unobtainable
- Do Not Disturb
- Refused
- No Ring
- No Privilege
- Not Connected
- No Resources
- Invalid Authorization Code
- Invalid Client Code
- Invalid Pin
- Queued
- Response Time
Sample output
Widget definition
{"ViewGuid":"5c019941-d5b9-4a61-80c8-531bb4961feb","Definition":{"ColumnAggregates":[{"Alias":"mapLTLegStart_HalfHourBin_0cc2e441f9731701","Label":"Half Hour Bin","ColumnId":"mapLTLegStart_HalfHourBin","AggregateType":"Value","IsAggregate":false,"IsExpanded":false,"Type":-2},{"Alias":"numberGroup_EndPointName_cb9f91aa67e9c2f1","Label":"Group Name","ColumnId":"numberGroup_EndPointName","AggregateType":"Value","IsAggregate":false,"IsExpanded":false,"Type":-2},{"Alias":"numberGroup_EndPointLabel_1c502a14670464a1","Label":"Group Label","ColumnId":"numberGroup_EndPointLabel","AggregateType":"Value","IsAggregate":false,"IsExpanded":false,"Type":-2},{"Alias":"legOutcome_OutcomeName_36c3b5f395fe0b93","Label":"Call Outcome (Columns: 14)","ColumnId":"legOutcome_OutcomeName","AggregateType":"Value","IsAggregate":false,"IsExpanded":true,"Type":-3},{"Alias":"leg_ResponseTimeMilliseconds_7446f68fab99f91c","Label":"Response Time","ColumnId":"leg_ResponseTimeMilliseconds","AggregateType":"Value","IsAggregate":false,"IsExpanded":false,"Type":-1}],"PreFilters":[{"IsAggregate":false,"ColumnId":"numberGroup_EndPointLabel","FilterColumnAlias":null,"Alias":"numberGroup_EndPointLabel_7f710ae77ed9d4bc","Label":"Group Label","Operator":"Contains","Value":"GROUP Label","Type":0,"AggregateType":"Value"},{"Symbol":"&"},{"IsAggregate":false,"ColumnId":"legInitiation_ReasonName","FilterColumnAlias":null,"Alias":"legInitiation_ReasonName_3ab88a949685356a","Label":"Initiation Reason","Operator":"Contains","Value":"Hunt Group","Type":0,"AggregateType":"Value"}],"PreGroupFilters":[],"Parameters":{"SelectedTreeId":"1","DateSelectionMethod":"UseQuickDates","QuickDate":{"Type":"5","FromLocal":"01/04/2026 00:00:00","ToLocal":"30/04/2026 23:59:59"}},"GridSettings":"{\"columns\":[{\"index\":0,\"field\":\"mapLTLegStart_HalfHourBin_0cc2e441f9731701\",\"width\":113.007,\"hidden\":false},{\"index\":1,\"field\":\"numberGroup_EndPointName_cb9f91aa67e9c2f1\",\"width\":148.00711,\"hidden\":false},{\"index\":2,\"field\":\"numberGroup_EndPointLabel_1c502a14670464a1\",\"width\":113.00690999999999,\"hidden\":false},{\"index\":3,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_1\",\"width\":230.02111,\"hidden\":false},{\"index\":4,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_2\",\"width\":65.02081,\"hidden\":false},{\"index\":5,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_3\",\"width\":101.01041,\"hidden\":false},{\"index\":6,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_4\",\"width\":119.01391,\"hidden\":false},{\"index\":7,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_5\",\"width\":124.01411,\"hidden\":false},{\"index\":8,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_6\",\"width\":85.02081,\"hidden\":false},{\"index\":9,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_7\",\"width\":82.01731,\"hidden\":false},{\"index\":10,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_8\",\"width\":107.01731,\"hidden\":false},{\"index\":11,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_9\",\"width\":129.01411000000002,\"hidden\":false},{\"index\":12,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_10\",\"width\":119.01391,\"hidden\":false},{\"index\":13,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_11\",\"width\":197.01711,\"hidden\":false},{\"index\":14,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_12\",\"width\":151.01011,\"hidden\":false},{\"index\":15,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_13\",\"width\":97.01731,\"hidden\":false},{\"index\":16,\"field\":\"legOutcome_OutcomeName_36c3b5f395fe0b93_14\",\"width\":85.02081,\"hidden\":false},{\"index\":17,\"field\":\"leg_ResponseTimeMilliseconds_7446f68fab99f91c\",\"width\":128.00711,\"hidden\":false}],\"sortField\":null,\"sortDir\":null,\"pageSize\":50}"},"DefinitionVersion":1}
Modifications
The Group Label must be updated to match the name of the hunt group you want to run the report against, ensuring the data returned reflects the correct hunt group activity.
