WebEx Calling widgets

A widget is a customisable Analytical view that includes a predefined set of columns and filters, allowing users to import, save, modify, and display relevant data on the screen.

Queue performance (High Level)

Total amount of calls Per Hour

Calls by Cisco handset type

This widget summarises queue performance and call outcomes, showing call volumes, how calls were handled, and key metrics like agent talk time and queue wait time – ordered by busiest queue.

This widget offers a quick view of queue performance, call handling, and key metrics like talk and wait times – ranked by busiest queue.

This widget lets you view and analyse calls made from a specific Cisco handset model (e.g. 7811, 7821, 7841, 7861) by selecting the model number.