Connect students to the right services
From admissions and clearing to student services and everyday enquiries, communications play an important role throughout the student journey.
Tiger Prism gives education teams clearer visibility of those interactions, helping them understand demand, investigate individual calls and identify where students may be struggling to reach the right people.
During busy periods, understanding what’s happening across your communications environment becomes even more important. Prism helps teams monitor activity, identify patterns and use communications data to support service and resource decisions.
Get answers to the questions that matter
Can we understand what happened during a student enquiry?
Find the relevant call and investigate its journey, including connected activity, transfers and outcomes.
When are student enquiries at their highest?
Compare communications activity over time and across services to understand patterns in demand and support resource planning.
Are students struggling to reach particular teams or services?
Analyse communications activity to identify patterns in response and unsuccessful interactions that may point to a service issue.
What happens during clearing and other peak periods?
Monitor communications activity across key services to understand demand and give teams greater visibility when call volumes increase.
Are staff using the communications tools available to them?
Understand adoption and usage across departments and teams to help inform technology planning and investment.
Is important communications activity being missed?
Use analytics and proactive alerts to identify patterns or conditions that may require closer attention.
From individual calls to the bigger picture
Tiger Prism gives education teams different ways to explore communications data depending on the question they need to answer.
Investigate
Analyse
Monitor
Insight across the student journey
Communications insight can support teams throughout your institution, helping different departments understand the activity and demand that’s relevant to their services.
…Clearing is the most important project I take part in every year – and it cannot fail, as this has a massive reputational and financial impact on the university. Tiger’s dashboards and reporting are critical in making sure everything happens as it should and operates like a well-oiled machine – we couldn’t run clearing as effectively without it.”
Roger Fox, Operations Group Manager,
Middlesex University London
…The Middlesex University London core clearing operation was very successful, with no major issues to deal with…As always, the information sent by Tiger was immensely useful, and the dashboard was excellent.”
Roger Fox, Operations Group Manager,
Middlesex University London
…I have to reiterate my thanks to the whole team in moving the planned maintenance to the 1st of September too, allowing us to ensure we had the data we needed throughout the entire operation.”
Roger Fox, Operations Group Manager,
Middlesex University London
…Due to late BTEC results, we also worked the Sunday to assist those students, and again, the information from Tiger helped us – both remotely and on the ground.”
Roger Fox, Operations Group Manager,
Middlesex University London
…In total, over the four days we took in excess of 3,000 calls to the different inbound lines.”
Roger Fox, Operations Group Manager,
Middlesex University London
Supporting clearing at Middlesex University London
During clearing, having clear visibility of call activity helps teams understand demand and respond when it matters most.
Tiger Prism dashboards and reporting support Middlesex University London during clearing, providing the communications insight needed to monitor activity throughout this critical period.
The university has previously handled more than 3,000 calls across four days during its clearing operation
Turn communications insight into better student services
See how Tiger Prism can help your teams understand student interactions, communications demand and service performance.
