Mastering Analytics: Explore insights
across your unified communications
Register for our next webinar
Mastering Analytics: Unveiling insights across telephony, Teams, Zoom, and Webex Calling
Join us for an in-depth exploration of Tiger Prism’s Analytics capabilities across various communication platforms, including telephony, Microsoft Teams, Zoom, and Webex Calling.
This session will demystify key terminologies, explaining the difference between dimensions and measures, and how to maximise your Analytics output by using them proficiently.
Details for your diary
When: Wednesday, 23rd April
Time: 10.00AM – 11.00AM GMT
Location: Live webinar
Your questions matter, be part of the webinar!
This Ask the Experts webinar invites you ask questions around Analytics for telephony, Teams, Zoom, and Webex Calling.
Whatever your question, submit them during registration, and we’ll cover them during the webinar.
Key takeaways:
- Terminology clarified: Gain a clear understanding of essential analytics terms, focusing on dimensions and measures.
- Data analysis skills: Learn how to effectively review and interpret various data metrics across different communication platforms.
- Advanced filtering techniques: Master the art of filtering, grouping, and sub-filtering data to extract meaningful insights.
- Widget management: Best practices for saving, scheduling and running widget templates to streamline your reporting processes.
- Reporting proficiency: Explore methods for generating detailed itemised call reports in PDF format for comprehensive analysis.
Can’t attend live?
Register and receive a link to the recording afterwards.
Meet the Experts
Matt Ringsell
Technical Product Lead
With 18 years at Tiger, and a total of 25 years in the industry, Matt is dedicated to helping customers maximise the potential of Tiger’s analytics platform. Drawing on extensive experience and customer insights, he plays a key role in shaping product development, overseeing release acceptance, and managing media distribution for internal and external stakeholders. Matt also represents Service Management at the Technical Advisory Board, contributing to product design and functional requirements.
Committed to exceptional project delivery, he collaborates with the Customer Success Manager and project teams. Passionate about sharing knowledge, Matt supports data analysis, pre-sales activities, and compliance with GDPR and ISO27001 standards. He consistently delivers technical expertise shared at Tiger’s Ask the Experts webinars.
Richard Burt
Head of Service Management
Richard, our Head of Service Management at Tiger, brings over 25 years of IT industry experience across sectors including finance, central government, aviation, gases, and telecommunications. Over the past four years at Tiger, he has applied this expertise to lead his team in consistently delivering exceptional service to Tiger’s customers worldwide.
Passionate about the Tiger product range, Richard enjoys sharing its wide range of applications, including improving sales performance, driving service excellence, and optimising Microsoft licensing with Tiger customers. With his extensive knowledge and practical experience, Richard is part of the team answering customers’ questions and sharing valuable insights during Tiger’s Ask the Experts webinars.
“…I felt the hosts were very friendly and made the event interesting and informative.”
“…Thanks a lot for providing this format, very much appreciated.”
“…I found it to be a very useful session. Thanks for running them!”
“…Thanks again it was a very informative session and will definitely join any future sessions.”
“…Keep up the good work, love the short sessions as always something new to learn.”
Questions? Please get in touch on hello@tiger.io.
Register for the webinar here
To register for the webinar, please complete the form below. Once signed up, you’ll receive an email to confirm your place. The content covered in these webinars are driven solely from your questions. Please use the box below to submit them and if in scope of the session, we’ll make sure it’s answered. We look forward to seeing you on the day.