Certified compliance call recording for
Microsoft Teams with ClarifyGo
With Oak Innovations ClarifyGo solution, capture every type of call in Teams for compliance, secure storage and performance analysis.
Clarify for Teams is built on decades of experience recording and mining conversations and delivers best-in-class performance thanks to advanced Microsoft Graph API integration.
Why record calls and meetings? Four driving factors
Compliance
- Financial and healthcare regulation
- Data protection
- PCI
Dispute resolution
- Check details of what was agreed
- Hear both sides clearly via stereo playback
- Encrypted files can be used as tamperproof evidence
Sales
- Training
- Objection handling
- Record verbal contracts
Customer service
- Training
- Customer and staff protection / abuse prevention
- Information collection
“…Having both recording and reporting tools means we can compare data to better understand why something is happening, what can be done to improve employee performance, the sort of targets we should be aiming for, and so on. The end result is more efficient, more effective customer service and a more profitable company.”
ClarifyGO in Action
Join Chloe Emm from Oak Innovation, as she gives us a short introduction to their Microsoft Teams Certified ClarifyGO call recording solution, taken from our latest Connect Online event.
Feature rich and secure
Supporting key compliance and regulatory requirements as standard
Tamperproof recordings
- Using AES 256-bit encryption
- Meets financial sector compliance requirements
- Use as evidence in a court of law
User defined access control
- Control access and identify user actions
- Drive compliance reporting (Data Protection)
Secure file sharing
- Send a time limited link to selected individuals
- Recordings remain securely hosted by Clarify
Protect your data
- Secure, encrypted storage with an audit trial
- CCPA, GDPR
Financial & Insurance Services
- Securely store calls for as long as needed, capture all Teams communication, full encryption
- FCA, MiFIDII (EU), Dodd Frank (US)
Retail, travel & tourism
- Payment Card Industry compliance (PCI)
- Manual and automatic pause and resume options
- PCI DSS level 1 cloud-based payment services using DTMF
Healthcare
- Secure record of interaction for dispute resolution
- Supports HIPAA compliance (US)
Get in touch
Call us today on +44(0)1425 891000, send an email to hello@tiger.io, or complete the form and we’ll be in touch.