Rail transport industry
Industry challenges
The Rail transport industry depends on secure and seamless communication across trackside infrastructure, stations, and control centres. However, many rail operators encounter critical challenges that impact efficiency, safety, and regulatory compliance:
- Incomplete call logging – Gaps in voice communication records hinder thorough post-incident analyses, making it difficult to track safety – critical communications and implement improvements.
- Limited visibility into operational & emergency calls – Limited call tracking makes it challenging to monitor response times, assess communication effectiveness, and enhance incident management.
- Inefficient use of communication infrastructure – Poor call tracking and analytics result in suboptimal resource allocation, leading to operational delays, reduced service reliability, and unnecessary costs.
Without comprehensive end-to-end call journey data and advanced voice communication analytics, these inefficiencies contribute to increased expenses, compromised safety, and slower response times.
How Tiger Prism addresses these challenges
Tiger Prism aligns with UK Rail Technical Strategy’s requirement for efficient voice communications by equipping rail operators with advanced voice communication analytics and reporting capability:
- Comprehensive call logging and audit trails –
Gain full visibility of communications across all events, providing complete and accurate data for post-incident analysis and regulatory compliance. - Enable alerting and notifications – Automatically flag critical calls from trackside or help-point phones automatically, improving incident response times and enabling better coordination among teams during emergencies.
- Data-driven decision-making – Advanced insights into call volumes, peak usage times, and incident data to optimise operations, enhance workforce allocation, and ensure timely, cost-effective responses to service disruptions.
- Improve cost management – Accurately attribute telecoms expenses and track third-party usage for better financial oversight, reducing wasteful spending and improving the financial health of telecom operations.
- Enhance regulatory compliance – Ensure safety-critical communications are logged and accessible for audits, mitigating compliance risks and helping operators adhere to industry safety standards.
Case example
Optimising railway telecommunications for safety and efficiency
A major UK rail operator faced limited visibility into emergency and operational calls, making it difficult to track response times and maintain compliance.
With Tiger Prism, the rail operator achieved:
Improved call tracking accuracy
Enhanced data visibility ensured compliance with industry safety standards and improved incident reporting.
Faster incident response times
Timely alerts enabled better coordination among train crews, signallers, and emergency teams, reducing response delays and improving service reliability.
Optimised resource allocation
Call analytics identified peak usage times, supporting efficient workforce planning and ensuring resources were allocated efficiently.
Enhanced cost control
Accurate expense attribution reduced unnecessary telecom costs and improved financial management, improving financial management and operational priorities.
Join industry leaders enhancing rail communications
Tiger is already helping rail operators across the UK gain greater data visibility, improve efficiencies and cost control through advanced call analytics.
Ensure your organisation stays ahead with better telecom visibility and data-driven decision-making.