Microsoft Teams widgets – Sessions that go to voicemail
Definition
This widget provides a summary of the number of calls that were directed to voicemail for each URI, along with the associated organisation path. Results are sorted in descending order by the number of voicemail sessions, making it easy to identify users, departments, or areas of the business that are receiving the highest volume of calls sent to voicemail. This can help identify potential staffing issues, unavailable users, or areas where calls are not being answered as expected.
Output list
- Year Number
- Month Name
- Callee Endpoint Name
- Callee Organisation Path
- Count (Session Count)
Sample output
Widget text
{"ViewGuid":"68d758c3-b42e-48b4-a494-93cfe42574e8","Definition":{"ColumnAggregates":[{"Alias":"YearNo_c25b5a2f3ed08f6b","Label":"Year Number","ColumnId":"YearNo","AggregateType":"Value","IsAggregate":false,"IsExpanded":false,"Type":-2},{"Alias":"MonthName_07bd8efd9c5a3c50","Label":"Month Name","ColumnId":"MonthName","AggregateType":"Value","IsAggregate":false,"IsExpanded":false,"Type":-2},{"Alias":"calleeEndpoint_EndPointName_c7830aaedd452da1","Label":"Callee Endpoint Name","ColumnId":"calleeEndpoint_EndPointName","AggregateType":"Value","IsAggregate":false,"IsExpanded":false,"Type":-2},{"Alias":"CalleeOrganizationPath_6995b2fda7c84dbf","Label":"Callee Organisation Path","ColumnId":"CalleeOrganizationPath","AggregateType":"Value","IsAggregate":false,"IsExpanded":false,"Type":-2},{"Alias":"SessionCount_5ed7d0b60e13d72e","Label":"Count(Session Count)","ColumnId":"SessionCount","AggregateType":"Count","IsAggregate":true,"IsExpanded":false,"Type":-1}],"PreFilters":[{"IsAggregate":false,"ColumnId":"calleeSessionNode_IsVoicemailFlag","FilterColumnAlias":null,"Alias":"calleeSessionNode_IsVoicemailFlag_90562b810a098c1a","Label":"Is Voicemail","Type":6,"Value":true,"AggregateType":"Value"}],"PreGroupFilters":[{"IsAggregate":true,"ColumnId":"SessionCount","FilterColumnAlias":null,"Alias":"SessionCount_53666c702dded435","Label":"Sum(Session Count)","AggregateType":"Sum","Operator":"IsGreaterThan","Value":0,"Value2":null,"Type":2}],"Parameters":{"SelectedTreeId":"1","DateSelectionMethod":"UseQuickDates","QuickDate":{"Type":"8","FromLocal":"01/08/2026 00:00:00","ToLocal":"31/08/2026 23:59:59"}},"GridSettings":"{\"columns\":[{\"index\":0,\"field\":\"YearNo_c25b5a2f3ed08f6b\",\"width\":182.273,\"hidden\":false},{\"index\":1,\"field\":\"MonthName_07bd8efd9c5a3c50\",\"width\":179.168,\"hidden\":false},{\"index\":2,\"field\":\"calleeEndpoint_EndPointName_c7830aaedd452da1\",\"width\":269.52,\"hidden\":false},{\"index\":3,\"field\":\"CalleeOrganizationPath_6995b2fda7c84dbf\",\"width\":324.051,\"hidden\":false},{\"index\":4,\"field\":\"SessionCount_5ed7d0b60e13d72e\",\"width\":1790.2,\"hidden\":false}],\"sortField\":\"SessionCount_5ed7d0b60e13d72e\",\"sortDir\":\"desc\",\"pageSize\":50}"},"DefinitionVersion":1}
Modifications
You can also filter the widget by Callee Organisation Path to focus on a specific department, team, or area of the business. This allows you to identify departments that are receiving a high volume of calls sent to voicemail and investigate potential staffing, availability, or call-handling issues within those areas.
