Telephony widgets – Outgoing Total Minutes per category
Definition
The Outgoing Total Minutes widget provides a summary of the total outbound call minutes by Call Category for the selected reporting period. This allows you to see how call time is distributed across categories such as National, Mobile, International, Local, and other call types configured within your system.
This widget is useful for understanding call usage patterns, identifying trends in outbound calling, and monitoring call activity across different call categories. It can also help organisations identify areas where call costs may be higher and support the management of telephony expenditure.
In addition to the summary information, the widget highlights the longest individual call legs and the most expensive individual call legs within each category, making it easier to identify unusual call activity, investigate high-cost calls, and understand which calls are contributing most to overall call duration and expenditure.
Output list
- Call Category
- Count (Call Leg Count) – Total of the specific category
- Sum (Talk Time) – Total of the specific category
- Sum (Base Cost Net) – Total of the specific category
- Maximum (Talk Time) – Longest single leg of the specific category
- Minimum (Base Cost Net) – Most costly single leg of the specific category
Sample output
Widget text
{"ViewGuid":"86c3d71b-0b81-45ad-8eef-2ce931e9e32e","Definition":{"ColumnAggregates":[{"ColumnId":"CallCategoryName","IsNew":true,"Type":-3,"IsExpanded":false,"Alias":"CallCategoryName_df96d76feb848dba","Label":"Call Category"},{"ColumnId":"CallLegCount","IsNew":true,"Type":-1,"AggregateType":"Count","Alias":"CallLegCount_86e8cecfbef849d1","Label":"Count(Call Leg Count)"},{"Alias":"TalkTime_ca2857b8cfc21ed4","Label":"Sum(Talk Time)","ColumnId":"TalkTime","AggregateType":"Sum","IsAggregate":false,"IsExpanded":false,"Type":-1},{"Alias":"BaseCostNet_e30ea26318f2197b","Label":"Sum(Base Cost Net)","ColumnId":"BaseCostNet","AggregateType":"Sum","IsAggregate":false,"IsExpanded":false,"Type":-1},{"ColumnId":"TalkTime","IsNew":true,"Type":-1,"AggregateType":"Maximum","Alias":"TalkTime_d325e3645feda38c","Label":"Maximum(Talk Time)"},{"ColumnId":"BaseCostNet","IsNew":true,"Type":-1,"AggregateType":"Minimum","Alias":"BaseCostNet_c7e00d920e471056","Label":"Minimum(Base Cost Net)"}],"PreFilters":[{"ColumnId":"CallDirectionName","FilterColumnAlias":"leg_DirectionId","IsNew":true,"Values":["2","4"],"Names":["Outgoing","Tandem"],"Type":3,"Alias":"DirectionId_5c6498bf8eb61457","Label":"Call Direction","IncludeAll":false}],"PreGroupFilters":[],"Parameters":{"SelectedTreeId":"1","DateSelectionMethod":"UseQuickDates","QuickDate":{"Type":"2","FromLocal":"07/09/2026 00:00:00","ToLocal":"07/09/2026 23:59:59"}},"GridSettings":"{\"columns\":[{\"index\":0,\"field\":\"CallCategoryName_df96d76feb848dba\",\"width\":176.434,\"hidden\":false},{\"index\":1,\"field\":\"CallLegCount_86e8cecfbef849d1\",\"width\":250.789,\"hidden\":false},{\"index\":2,\"field\":\"TalkTime_ca2857b8cfc21ed4\",\"width\":189.559,\"hidden\":false},{\"index\":3,\"field\":\"BaseCostNet_e30ea26318f2197b\",\"width\":230.359,\"hidden\":false},{\"index\":4,\"field\":\"TalkTime_d325e3645feda38c\",\"width\":237.664,\"hidden\":false},{\"index\":5,\"field\":\"BaseCostNet_c7e00d920e471056\",\"width\":1484.44,\"hidden\":false}],\"sortField\":null,\"sortDir\":null,\"pageSize\":50}"},"DefinitionVersion":1}
Modifications
By default, the widget is configured to include both Outgoing and Tandem call directions. If required, you can modify the Call Direction filter to return only Outgoing calls, allowing you to focus solely on calls originating from your organisation.
You can also apply additional filtering using Tariffs. Adding one or more tariff filters enables you to restrict the results to specific tariff types, providing a more targeted view of outbound call volumes, durations, and costs. This can be particularly useful when analysing call spend, monitoring usage patterns, or reporting on specific chargeable call categories.
