Telephony widgets – Inbound External Calling Digits

Definition

This widget will allow you to search for a specific set of calling digits, (one or many) from an external caller.  It will show where the call went in the business and the outcome of the call.

Output list

  • Leg Start
  • Call Direction
  • Calling Digits
  • Calling Label
  • Called Digits
  • Called Label
  • Talk Time
  • Ring Time
  • Call Outcome

Sample output

Widget text

{"ViewGuid":"86c3d71b-0b81-45ad-8eef-2ce931e9e32e","Definition":{"ColumnAggregates":[{"Alias":"LegStart_ed53e0e5f3abb83d","Label":"Leg Start","ColumnId":"LegStart","AggregateType":"Value","IsAggregate":false,"Type":-2},{"Alias":"CallDirectionName_0e680de074d3b857","Label":"Call Direction","ColumnId":"CallDirectionName","AggregateType":"Value","IsAggregate":false,"Type":-2},{"Alias":"CallingDigits_4b6e5b10f65cec53","Label":"Calling Digits","ColumnId":"CallingDigits","AggregateType":"Value","IsAggregate":false,"Type":-2},{"Alias":"CallingLabel_a7882cb1f8f5f1dc","Label":"Calling Label","ColumnId":"CallingLabel","AggregateType":"Value","IsAggregate":false,"Type":-2},{"Alias":"CalledDigits_7a3b7f4a4d9f4e91","Label":"Called Digits","ColumnId":"CalledDigits","AggregateType":"Value","IsAggregate":false,"Type":-2},{"Alias":"CalledLabel_059f9f278f63f194","Label":"Called Label","ColumnId":"CalledLabel","AggregateType":"Value","IsAggregate":false,"Type":-2},{"ColumnId":"TalkTime","IsNew":true,"Type":-1,"AggregateType":"Value","Alias":"TalkTime_a7922505de5d9663","Label":"Talk Time"},{"Alias":"RingTime_1cf4ee8fd81d73cf","Label":"Ring Time","ColumnId":"RingTime","AggregateType":"Value","IsAggregate":false,"Type":-1},{"Alias":"CallOutcomeName_6d03c20bce0f0e96","Label":"Call Outcome","ColumnId":"CallOutcomeName","AggregateType":"Value","IsAggregate":false,"Type":-2}],"PreFilters":[{"ColumnId":"CallDirectionName","FilterColumnAlias":"leg_DirectionId","IsNew":true,"Values":["1"],"Names":["Incoming"],"Type":3,"Alias":"DirectionId_165336fff7228e22","Label":"Call Direction","IncludeAll":false},{"Symbol":"&"},{"ColumnId":"CallingDigits","FilterColumnAlias":"callingEndPoint_EndPointName","IsNew":true,"WildCards":[{"Value":"01372201148","IsIncluded":true}],"Type":11,"Alias":"EndPointName_e8a435485ec014a4","Label":"Calling Digits"}],"PreGroupFilters":[],"Parameters":{"SelectedTreeId":"1","DateSelectionMethod":"UseQuickDates","QuickDate":{"Type":"5","FromLocal":"01/05/2024 00:00:00","ToLocal":"31/05/2024 23:59:59"}},"GridSettings":"{\"columns\":[{\"index\":0,\"field\":\"Id\",\"width\":45,\"hidden\":false},{\"index\":1,\"field\":\"LegStart_ed53e0e5f3abb83d\",\"width\":104,\"hidden\":false},{\"index\":2,\"field\":\"CallDirectionName_0e680de074d3b857\",\"width\":134,\"hidden\":false},{\"index\":3,\"field\":\"CallingDigits_4b6e5b10f65cec53\",\"width\":134,\"hidden\":false},{\"index\":4,\"field\":\"CallingLabel_a7882cb1f8f5f1dc\",\"width\":128,\"hidden\":false},{\"index\":5,\"field\":\"CalledDigits_7a3b7f4a4d9f4e91\",\"width\":128,\"hidden\":false},{\"index\":6,\"field\":\"CalledLabel_059f9f278f63f194\",\"width\":122,\"hidden\":false},{\"index\":7,\"field\":\"TalkTime_a7922505de5d9663\",\"width\":104,\"hidden\":false},{\"index\":8,\"field\":\"RingTime_1cf4ee8fd81d73cf\",\"width\":104,\"hidden\":false},{\"index\":9,\"field\":\"CallOutcomeName_6d03c20bce0f0e96\",\"width\":227,\"hidden\":false}],\"sortDir\":\"Asc\",\"sortField\":null,\"pageSize\":50}"},"DefinitionVersion":1}

Modifications

Once you have imported the widget template, you will be able to edit any of the boxes to be more applicable to your requirement, for example:-

Change the Calling Digits by clicking on the Calling Digits box in the Filters, you can add more than one set of calling digits.  You can also set digits to be excluded – see example below.

The use of the % is to allow for variations in the start of a calling/called number.  (% is a wildcard for any number of digits.)

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