Resources

Autoreports

This webinar tutorial guides you through the functions of Autoreports and how to quickly get up to speed with them. This includes how to create and edit Autoreports, looking over Bulletins and Outputs, and understanding Autoreports and SMTP Settings.

Bill Imports

This webinar tutorial introduces you Bill Imports within Tiger 2020. It will guide you through the basics, including how to import data, bill different departments, use Reports to analyse data, and learn what functionality is required by Tiger 2020.

Directory and Directory Integration

This webinar tutorial covers the functions of Tiger 2020’s Directory and how Integration works with it. It guides you through the basics, including manually maintaining the Directory, accessing its history, and outputting your Views.

Voice Network Security

This webinar tutorial will guide you through the functions of the Tiger 2020’s Voice Network Security. It also covers how to create and edit alerts, company calendars, alarm notification groups, live call scanning, and profiles.

Hunt Groups

This webinar tutorial introduces the functions of the Hunt Groups interface. Discover how to run tests to see what information is available, configuring reports and generating data to provide to the end user.

How to create a filter

This tutorial guides you through how to make selections within a filter and how they will effect a report.

Administer user access

This tutorial provides a detailed guide on how to add new users to the system, including how to restrict their access.

Quick Filter

This short tutorial provides an overview of a Quick filter and how it can be used to generate a report.

Directory Integration refresh

This Quick Tip tutorial displays how to run a manual refresh for the directory import.

Directory Definition: Removing a directory item

This Quick Tip tutorial shows how to remove an item from a directory structure once it is no longer needed.

Directory Definition: Adding a directory item

This Quick Tip tutorial shows how to add an item to a directory structure within the Directory Definition interface.

Directory Definition: Moving a directory item

This Quick Tip tutorial shows how to move an item within the directory structure.

Call Cost calculator

This Quick Tip tutorial shows how to use the Call Cost Calculator tool.

Reporting Window overview

This tutorial provides an overview to the reporting window interface and guides you through how to make selections in order to run a report.