Are you optimising tech usage to make the most of your investment?

Are you optimising tech usage to make the most of your investment?

Many industries have put crucial resources behind an array of digital solutions, which have proved a lifeline as the world has been hit by a series of overlapping crises. Intuitive tools have helped to encourage company continuity and streamline operational processes as hybrid working models have increased, alongside changing employee requirements and customer expectations.

Bringing data to life

But are the companies using these tools making the most of their solutions to access critical business insight? When we’re sat on millions of pieces of data, we need to utilise this effectively to empower our workforce, drive meaningful change, and make a strategic difference.

Whilst the adoption of unified communications and collaboration (UC&C) tools, such as Microsoft Teams, has enabled workforces to log on and communicate in real-time, managers need to bring this data to life and make sure they’re using it to make business-critical decisions.

Insight into tech usage

Armed with data, companies can remove any ‘guesswork’ and instead, use analytics to better understand the ‘as is’ situation and make informed choices swiftly and cost-effectively.

That’s precisely the step that our customer, Middlesex University has taken. Using our analytics software has provided the data the institution needs to enhance the student experience during clearing. By optimising its tech usage, it’s now better equipped to manage its entire tech estate, saving time, costs, and employee resources – even during the most pressured times in the academic year. Learn how it has benefitted from our UC analytics, via our Tiger Prism Solution, here.

Make the most of your data

Now’s the time to refine and optimise licences and applications, software, and hardware to continue to make the most of your investment in these solutions. For example, Tiger Prism’s Microsoft Teams integration shows detailed information on interactions, meeting quality, and device use. Our call queue analytics allows users to monitor information like call volumes, average talk, and wait times.

So, how can you make your organisation’s data work even harder – to empower your workforce, drive meaningful change, and make a strategic difference?

Learn more about Level 3 and other levels of support that Tiger Prism offers by downloading our free guide, or get in touch with a member of our team by emailing hello@tiger.io or calling 01425 891000.