Why financial leaders are turning to UC&C analytics to say ahead

Harness the power of data in fintech 

The financial services sector is evolving faster than ever. Challenger banks and fintech innovators are redefining what customers expect, and established institutions are responding with bold investments in digital transformation. 

But behind every secure transaction and seamless customer journey lies something less visible but equally critical: communication. In a world where every call, message and meeting can hold valuable insight, UC&C analytics have become the foundation of smarter, more compliant financial operations. 

That’s where Tiger Prism comes in, turning complex communication data into clear, actionable intelligence that helps financial leaders stay compliant, agile, and customer-focused. 

The communication challenge in financial services 

Financial organisations operate in some of the most demanding communication environments in the world. 

Hybrid work, distributed teams and vendor-agnostic UC&C estates, spanning platforms such as Microsoft Teams, Zoom, Cisco, Webex Calling, Mitel, and more, create vast volumes of unstructured communication data. Add to that the weight of FCA compliance, audit trail requirements, and voice data governance, in the UK, and it’s easy to see why visibility is essential. 

When every missed call could mean a missed opportunity or a compliance risk UC&C analytics provide the insight financial institutions need to maintain control and build trust. 

From data to decisions: The power of UC&C analytics 

The right analytics tools transform workplace communication data into business-critical insight. 

With Tiger Prism, leaders gain a single, unified view of call activity and performance across their UC&C landscape. From call logging to SIP trunk utilisation and multi-platform monitoring, every interaction becomes an opportunity to learn and improve. 

Near real-time dashboards make it easy to identify spikes in call volumes, understand where calls are being missed or bounced, and ensure teams are equipped to deliver seamless service. By connecting these insights with customer experience data, organisations can see the full picture, improving responsiveness, efficiency and trust. 

In an industry where time and compliance matter, UC&C analytics provide the confidence to make fast, informed decisions. 

Compliance and confidence: Staying on the right side of regulation 

Financial services are governed by some of the strictest regulations in the world. The FCA’s retention policies, audit trail obligations, and the growing need for secure VoIP analytics make reliable data visibility non-negotiable. 

Tiger Prism helps organisations stay ahead of compliance challenges by providing secure, compliant call management, long-term data retention, and cross-platform audit visibility. Whatever platforms your teams use, Tiger Prism brings everything together in one place, providing an unbroken record of communication activity that stands up to scrutiny. 

This means faster investigations, stronger governance, and complete peace of mind. 

Enhancing the experience for customers and teams 

While compliance is critical, communication analytics also have a very human impact. 

By helping UC&C teams understand call flows, resource peaks, and performance trends, Tiger Prism enables better customer service and more efficient internal collaboration. It can reveal where customers are waiting too long, which teams need support, and where training or investment will make the biggest difference. 

In an industry where reputation depends on trust and responsiveness, UC&C analytics give financial organisations the power to meet customers where they are quickly, securely, and confidently. 

The future of financial communication 

The future belongs to financial organisations that use data to see clearly and act decisively. 

With Tiger Prism, UC&C analytics become a strategic advantage; improving compliance, reducing risk, and unlocking opportunities to serve customers better than ever. 

Every call tells a story. Tiger Prism helps you embrace it. 

Discover how Tiger Prism transforms UC&C analytics for financial services.