Microsoft Teams widgets – Poor Audio Quality Call

Definition

To search for poor-quality voice calls, a proactive approach involves monitoring call analytics to identify and troubleshoot issues. Call analytics provide detailed information about devices, networks, and connectivity for individual calls, allowing for a granular investigation into the causes of poor call quality.

Sample output

Widget definition

{"ViewGuid":"65de8464-ff48-4a1e-909d-7a8469950cf3","Definition":{"ColumnAggregates":[{"Alias":"map_CallStart_835cb546c5b0ecde","Label":"Call Start","ColumnId":"map_CallStart","AggregateType":"Value","IsAggregate":false},{"Alias":"map_SessionStart_ebf7ff0de63de690","Label":"Session Start","ColumnId":"map_SessionStart","AggregateType":"Value","IsAggregate":false},{"Alias":"smsDir_StreamDirectionName_18d364922e6bac2c","Label":"Stream Direction","ColumnId":"smsDir_StreamDirectionName","AggregateType":"Value","IsAggregate":false},{"Alias":"callType_CallTypeName_4ec2e4f5f1271657","Label":"Call Type","ColumnId":"callType_CallTypeName","AggregateType":"Value","IsAggregate":false},{"Alias":"media_MediaName_c118c28d259f5c3f","Label":"Media Name","ColumnId":"media_MediaName","AggregateType":"Value","IsAggregate":false},{"Alias":"MicrosoftUserDisplayName_cc2d67e7795ab6ee","Label":"Display Name","ColumnId":"MicrosoftUserDisplayName","AggregateType":"Value","IsAggregate":false},{"Alias":"session_DurationMilliseconds_a58a83864998e77e","Label":"Session Duration","ColumnId":"session_DurationMilliseconds","AggregateType":"Value","IsAggregate":false},{"Alias":"AudioType_ClassificationName_56b16632138d1672","Label":"Audio Classification Name","ColumnId":"AudioType_ClassificationName","AggregateType":"Value","IsAggregate":false},{"Alias":"sms_SegmentFailed_edf9219836f723b6","Label":"Segment Failed","ColumnId":"sms_SegmentFailed","AggregateType":"Value","IsAggregate":false},{"Alias":"AudioType_ClassificationName_3750fb88b965ee60","Label":"Audio Classification Name","ColumnId":"AudioType_ClassificationName","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaNetwork_WifiMicrosoftDriverVersion_df0ca953c9397718","Label":"Wifi Driver Version","ColumnId":"mediaNetwork_WifiMicrosoftDriverVersion","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaNetwork_WifiChannel_a4d16d3e8844db1c","Label":"Wifi Channel","ColumnId":"mediaNetwork_WifiChannel","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaNetwork_LinkSpeed_6ee07421d60155c7","Label":"Link Speed","ColumnId":"mediaNetwork_LinkSpeed","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaNetworkSSI_BasicServiceSetIdentifierName_72733f209ce36b23","Label":"Basic Service Set Identifier Name","ColumnId":"mediaNetworkSSI_BasicServiceSetIdentifierName","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaNetwork_WifiRadioTypeName_a3f7eb266a52bfc4","Label":"Wifi Radio Type Name","ColumnId":"mediaNetwork_WifiRadioTypeName","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaNetwork_ReceivedQualityEventRatio_e7b0c6aa19f25fd1","Label":"Received Quality Event Ratio","ColumnId":"mediaNetwork_ReceivedQualityEventRatio","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaNetwork_SentQualityEventRatio_be4789c1069eb143","Label":"Sent Quality Event Ratio","ColumnId":"mediaNetwork_SentQualityEventRatio","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaNetwork_WifiBatteryCharge_4ff6451da219503a","Label":"Wifi Battery Charge","ColumnId":"mediaNetwork_WifiBatteryCharge","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaNetwork_WifiSignalStrength_4062f7989520bddb","Label":"Wifi Signal Strength","ColumnId":"mediaNetwork_WifiSignalStrength","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaDevice_CaptureNotFunctioningEventRatio_67134d775a7b2257","Label":"Capture Not Functioning Event Ratio","ColumnId":"mediaDevice_CaptureNotFunctioningEventRatio","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaDevice_SentNoiseLevel_040b1551e16bff39","Label":"Sent Noise Level","ColumnId":"mediaDevice_SentNoiseLevel","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaDevice_SentSignalLevel_856d661e814401c2","Label":"Sent Signal Level","ColumnId":"mediaDevice_SentSignalLevel","AggregateType":"Value","IsAggregate":false},{"Alias":"sms_AverageAudioNetworkJitterMilliseconds_65b76f2db4d308b1","Label":"Average Audio Network Jitter ","ColumnId":"sms_AverageAudioNetworkJitterMilliseconds","AggregateType":"Value","IsAggregate":false},{"Alias":"sms_MaxAudioNetworkJitterMilliseconds_2aeee0a6851204e6","Label":"Max Audio Network Jitter ","ColumnId":"sms_MaxAudioNetworkJitterMilliseconds","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaDevice_MediaDeviceDriver_c30c2ca11c6ed3ac","Label":"Media Device Driver","ColumnId":"mediaDevice_MediaDeviceDriver","AggregateType":"Value","IsAggregate":false},{"Alias":"mediaDevice_MediaDeviceName_bdfefcf4e1c8705c","Label":"Media Device Name","ColumnId":"mediaDevice_MediaDeviceName","AggregateType":"Value","IsAggregate":false},{"Alias":"msagent_HeaderValue_98a469725b9c92c8","Label":"Agent Header Value","ColumnId":"msagent_HeaderValue","AggregateType":"Value","IsAggregate":false},{"Alias":"orgUser_DisplayName_541023c7770d50c7","Label":"Call organiser","ColumnId":"orgUser_DisplayName","AggregateType":"Value","IsAggregate":false}],"PreFilters":[{"IsAggregate":false,"ColumnId":"AudioType_ClassificationName","FilterColumnAlias":null,"Alias":"AudioType_ClassificationName_1ff31b94d17058ef","Operator":"Contains","Value":"Poor","Type":0,"AggregateType":"Value"},{"Symbol":"&"},{"Values":[1],"IsAggregate":false,"AggregateType":"Value","ColumnId":"media_MediaName","FilterColumnAlias":"media_MediaId","Alias":"mediaId_45fcdea5bbfaa190","IncludeAll":false,"Type":3}],"PreGroupFilters":[],"Parameters":{"SelectedTreeId":1,"DateSelectionMethod":"SpecifyDates","QuickDate":{"Name":null,"Type":"Range","FromLocal":"2023-10-01T00:00:00","ToLocal":"2023-10-31T23:59:59"}},"GridSettings":"{\"columns\":[{\"index\":0,\"field\":\"Id\",\"width\":45,\"hidden\":false},{\"index\":1,\"field\":\"map_CallStart_835cb546c5b0ecde\",\"width\":110,\"hidden\":false},{\"index\":2,\"field\":\"map_SessionStart_ebf7ff0de63de690\",\"width\":127.969,\"hidden\":false},{\"index\":3,\"field\":\"smsDir_StreamDirectionName_18d364922e6bac2c\",\"width\":145.977,\"hidden\":false},{\"index\":4,\"field\":\"callType_CallTypeName_4ec2e4f5f1271657\",\"width\":103.965,\"hidden\":false},{\"index\":5,\"field\":\"media_MediaName_c118c28d259f5c3f\",\"width\":110,\"hidden\":false},{\"index\":6,\"field\":\"MicrosoftUserDisplayName_cc2d67e7795ab6ee\",\"width\":121.973,\"hidden\":false},{\"index\":7,\"field\":\"session_DurationMilliseconds_a58a83864998e77e\",\"width\":145.977,\"hidden\":false},{\"index\":8,\"field\":\"AudioType_ClassificationName_56b16632138d1672\",\"width\":200,\"hidden\":false},{\"index\":9,\"field\":\"sms_SegmentFailed_edf9219836f723b6\",\"width\":133.965,\"hidden\":false},{\"index\":10,\"field\":\"AudioType_ClassificationName_3750fb88b965ee60\",\"width\":200,\"hidden\":false},{\"index\":11,\"field\":\"mediaNetwork_WifiMicrosoftDriverVersion_df0ca953c9397718\",\"width\":163.965,\"hidden\":false},{\"index\":12,\"field\":\"mediaNetwork_WifiChannel_a4d16d3e8844db1c\",\"width\":121.973,\"hidden\":false},{\"index\":13,\"field\":\"mediaNetwork_LinkSpeed_6ee07421d60155c7\",\"width\":110,\"hidden\":false},{\"index\":14,\"field\":\"mediaNetworkSSI_BasicServiceSetIdentifierName_72733f209ce36b23\",\"width\":247.969,\"hidden\":false},{\"index\":15,\"field\":\"mediaNetwork_WifiRadioTypeName_a3f7eb266a52bfc4\",\"width\":170,\"hidden\":false},{\"index\":16,\"field\":\"mediaNetwork_ReceivedQualityEventRatio_e7b0c6aa19f25fd1\",\"width\":217.969,\"hidden\":false},{\"index\":17,\"field\":\"mediaNetwork_SentQualityEventRatio_be4789c1069eb143\",\"width\":193.965,\"hidden\":false},{\"index\":18,\"field\":\"mediaNetwork_WifiBatteryCharge_4ff6451da219503a\",\"width\":163.965,\"hidden\":false},{\"index\":19,\"field\":\"mediaNetwork_WifiSignalStrength_4062f7989520bddb\",\"width\":170,\"hidden\":false},{\"index\":20,\"field\":\"mediaDevice_CaptureNotFunctioningEventRatio_67134d775a7b2257\",\"width\":260,\"hidden\":false},{\"index\":21,\"field\":\"mediaDevice_SentNoiseLevel_040b1551e16bff39\",\"width\":145.977,\"hidden\":false},{\"index\":22,\"field\":\"mediaDevice_SentSignalLevel_856d661e814401c2\",\"width\":151.973,\"hidden\":false},{\"index\":23,\"field\":\"sms_AverageAudioNetworkJitterMilliseconds_65b76f2db4d308b1\",\"width\":223.965,\"hidden\":false},{\"index\":24,\"field\":\"sms_MaxAudioNetworkJitterMilliseconds_2aeee0a6851204e6\",\"width\":200,\"hidden\":false},{\"index\":25,\"field\":\"mediaDevice_MediaDeviceDriver_c30c2ca11c6ed3ac\",\"width\":163.965,\"hidden\":false},{\"index\":26,\"field\":\"mediaDevice_MediaDeviceName_bdfefcf4e1c8705c\",\"width\":151.973,\"hidden\":false},{\"index\":27,\"field\":\"msagent_HeaderValue_98a469725b9c92c8\",\"width\":157.969,\"hidden\":false},{\"index\":28,\"field\":\"orgUser_DisplayName_541023c7770d50c7\",\"width\":133.965,\"hidden\":false}],\"sortDir\":\"Asc\",\"sortField\":null,\"pageSize\":50}"},"DefinitionVersion":1}

You might also like…