Transform your Microsoft Teams data into insights with Tiger Prism 

In this webinar, ‘Transform your Microsoft Teams data into insights with Tiger Prism,’ we explored how Tiger Prism can help organisations harness the power of Microsoft Teams data to improve operational insights and efficiency. This webinar showcased the advanced features of Prism that enable businesses to optimise their use of Teams. Here are the standout highlights:

Data collection: simplified and scalable

Tiger Prism collects data from Microsoft Teams via APIs, processing it through multiple streams—billing records, session details, pre-canned reports, and user information. This ensures businesses can contextualise and visualise their data for better decision-making.

Dashboards: intuitive and insightful

Our enhanced dashboards provide deep insights into call queues, agent performance, and contact centre metrics. With features like queue summaries, SLA tracking, and real-time updates, Prism makes it easier than ever to monitor and optimise your operations. Customisable dashboards allow you to adapt metrics to suit your unique business needs.

Quality metrics: proactively improve call experiences

Tiger Prism enables detailed analysis of call quality, identifying issues such as high latency, jitter, or packet loss. This allows IT teams to proactively address and resolve recurring problems, improving the overall Microsoft Teams experience.

User and device management: stay in control

Prism’s advanced analytics tools help you monitor hardware and software usage. From tracking Teams versions to analysing headset and device utilisation, Prism empowers businesses to optimise their resources and ensure compliance.

Reporting: comprehensive and customisable

From session-based reports to detailed call and licensing analytics, Tiger Prism’s reporting features provide actionable insights. With scheduled reports, you can deliver critical data directly to stakeholders’ inboxes, saving time and ensuring consistent access to the information that matters most.

Missed the live webinar? Watch the recording or explore our resources to learn how Tiger Prism can transform your organisation. Don’t forget to join us for our next session, Mastering Analytics, on April 23, 2025!