The data to inform and transform

Tiger Prism

X Your enterprise context

= Information you can work with

Our IT support call logging and UC analytics software, Tiger Prism, captures patterns and changes in the data generated by your telephony and Unified Communication systems.

Enterprises across all sectors use this data to inform and transform how they work, collaborate and perform, whether they use simple voice, or integrated voice, video, messaging and conferencing tools.

Tiger Prism in your enterprise

Empower your teams to love data with Tiger Prism phone call logging software. Discover how it is used to measure and monitor cost, performance and adoption.

How to understand your unified communications data

In this webinar we show you how Tiger Prism captures patterns and changes in your UC data and presents it in a meaningful way to drive better decisions and outcomes for your organisation.

Watch the webinar to hear from our team and see Tiger Prism in action.

Key features

The central function of our analytics software is collating and transforming telephony and Unified Communications & Collaboration data, to help our customers make informed decisions about their resources, technology and processes.

  • Secure
  • Vendor agnostic
  • Directory integration
  • Comprehensive reporting
  • Simple dashboard
  • Data mining and querying
  • Multi-language, multi-currency and time zoning

Key capabilities

User adoption

Monitor the use of collaboration tools including speech, chat, video and conferencing to determine return on investment.

Tech investment

Understand existing traffic compared to network capacity to design your future network and the right level of investment.

Cost control

Understand voice, video and data traffic on a global scale to plan capacity and route traffic cost effectively.

Customer experience

Get a clear picture of call performance compared to customer experience KPIs to plan your technology and people resource.

Cost allocation

Reconcile your call costs for cross-charging and invoicing.

Fraud detection

Set up automated alerts to inform your team of potential fraud as it happens.

Personal call manager

Increases employees’ visibility of the costs they incur to limit personal calls and direct how they use call and collaboration tools.

Call alerts

Set up automated alerts on specified telephone numbers to alert departments of important activity.

Customer stories

Call logging helps council to streamline operations, fuel digital transformation, and improve citizen experience
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Reducing missed calls to boost revenue and enhance student experience during clearing.
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Insights and resources

Let’s talk

Call us today on +44(0)1425 89100 or complete the form and we’ll be in touch