Protect your organisation from the issues you can’t afford to miss
Every call, meeting and message can provide an early warning that something needs attention.
The challenge is identifying risks, missed opportunities and operational issues before they impact customers, services or compliance.
Tiger Prism Proactive alerting continuously monitors communications activity and automatically notifies the right people when predefined conditions are met.
How quickly would you know if customer calls were being missed? Could you identify unusual activity before it became a problem? Are service levels slipping without anyone noticing?
With automated monitoring and notifications, teams can respond sooner and address issues before they escalate.
Build alerts around what matters to you
Choose the communications data you want to monitor, then define the conditions that should trigger an alert.
Select from Analytics fields and measures to build alerts around the activity that matters to your organisation. Apply filters and conditions to determine exactly when an alert should be triggered.
Choose where notifications should be sent, then manage your alerts and review their history from within Prism.
Manage your alerts in one place
Access your alert jobs from one place, making it easy to find, manage and create alerts for different monitoring requirements.
Set the conditions that matter
Apply filters and conditions to define what Prism should look for, giving you control over exactly when an alert should be triggered.
Monitor the data that matters
Choose from available Analytics dimensions and measures to build alerts around the communications activity you need to monitor.
Choose where notifications are sent
Configure where successful alert notifications should be delivered, including email or network locations.
Review your alert history
Access alert execution history to review previous activity and keep track of alerts that have been processed.
Identify risks and opportunities sooner
See the communications events that matter most without constantly reviewing reports or dashboards.
Are important customer calls being missed?
Could unusual activity indicate fraud or misuse?
Which teams are experiencing service issues?
Where are operational thresholds being exceeded?
Which events require immediate investigation?
How quickly are emerging problems identified?
Stay ahead of communications risks and operational issues
Instead of discovering problems during report reviews, Proactive Alerting helps organisations respond as events occur.
Set rules that monitor communications activity, trigger notifications and escalate important events automatically.
Whether you’re protecting customer service levels, supporting compliance monitoring or investigating suspicious behaviour, alerts ensure the right people receive the right information at the right time.
This gives teams greater visibility, reduces risk and helps prevent minor issues becoming major problems.
…Tiger Prism has helped transform the way we measure fraudulent activity. It’s so easy to use and the proactive alerts have been invaluable. We want to keep utilising Tiger’s tools to load more phone numbers, keep triggering vital results and, ultimately, future-proof our business.”
Turn proactive monitoring into informed action
Configure alerts that help teams identify risks earlier, respond faster and improve operational visibility.
Monitor
Track communications activity continuously against predefined rules, conditions and thresholds.
Monitor alerts such as:
Notify
Automatically notify the appropriate users when important events occur.
Notification options include:
Respond
Transform visibility into faster decision-making and issue resolution.
Common outcomes include:
