Turn communications activity into useful insight
Financial services organisations rely on communications across client-facing teams, internal departments and business-critical services.
Tiger Prism gives teams clearer visibility of that activity, making it easier to investigate individual interactions, understand performance and identify patterns across communications data.
From monitoring call demand to understanding how communications technology is being used, Prism provides the information teams need to investigate issues and make informed decisions based on actual activity.
Get answers to the questions that matter
What happened during a particular client interaction?
Find the relevant call and investigate connected activity, transfers and outcomes to build a clearer picture of the interaction.
When and where is call demand highest?
Compare communications activity across teams, services and time periods to identify patterns in demand.
Are important client calls being missed?
Analyse call activity and outcomes to identify patterns that may indicate unanswered or unsuccessful interactions.
How are our communications services performing?
Monitor call activity and performance to understand what's happening across client-facing and internal services.
Are we getting value from our communications technology?
Understand usage and adoption across teams to support technology investment and planning.
Is unusual activity going unnoticed?
Use analytics and proactive alerts to identify patterns or conditions that may require further investigation.
From individual calls to the bigger picture
Tiger Prism gives your teams different ways to explore communications data depending on the question they need to answer.
Investigate
Analyse
Monitor
Insight across financial services
Communications insight can support teams across your organisation, helping different departments understand the activity, performance and costs that are relevant to their services.
Communications insight in financial services
Why financial organisations are looking more closely at communications data.
Explore how communications analytics can give financial services teams greater visibility of activity, performance and usage across their communications environment.
Make communications data easier to understand
See how Tiger Prism can help your teams investigate client interactions, monitor service performance and understand communications activity across your organisation.
