Richard Burt – Tiger Connect Online July 2023

In this session, we delve into the latest features of Prism, presented by Richard Burt, Head of Service Management.

Richard highlights the time-saving benefits of Widgets for streamlined report entry and faster data access. He also showcases Tiger’s Centralised Information Storage with label-based search capabilities and customisable UI screens. Additionally, Richard demonstrates the power of Analytics, emphasising Dimension, Measures, Group filters, and Parenthesis.

The versatility of Prism is further illustrated through its ability to detect fraud, monitor trunk capacity, schedule reports, and even assess employee well-being by generating detailed reports on staff complaints, device usage, and equipment faults.