Telephony widgets – Individual High Cost Calls

Definition

The Individual High Cost Calls widget will list any individual calls that have a total cost of more than the cost set in the filter. In this example it is set to £5.00

Output list

  • Leg Start
  • Calling Digits
  • Calling Label
  • Called Digits
  • Called Label
  • Call Category
  • Talk Time
  • Base Cost Net
  • Outcome

Sample output

Widget text

{"ViewGuid":"86c3d71b-0b81-45ad-8eef-2ce931e9e32e","Definition":{"ColumnAggregates":[{"Alias":"LegStart_8f59a1485f0d4ff1","Label":"Leg Start","ColumnId":"LegStart","AggregateType":"Value","IsAggregate":false,"Type":-2},{"Alias":"CallingDigits_b83a4c23889c9fe5","Label":"Calling Digits","ColumnId":"CallingDigits","AggregateType":"Value","IsAggregate":false,"Type":-2},{"Alias":"CallingLabel_1148cfcc968c4404","Label":"Calling Label","ColumnId":"CallingLabel","AggregateType":"Value","IsAggregate":false,"Type":-2},{"Alias":"CalledDigits_3e915dba8572313a","Label":"Called Digits","ColumnId":"CalledDigits","AggregateType":"Value","IsAggregate":false,"Type":-2},{"Alias":"CalledLabel_042a6624ef52cc19","Label":"Called Label","ColumnId":"CalledLabel","AggregateType":"Value","IsAggregate":false,"Type":-2},{"Alias":"CallCategoryName_23f57d49e31a627e","Label":"Call Category","ColumnId":"CallCategoryName","AggregateType":"Value","IsAggregate":false,"Type":-2},{"Alias":"TalkTime_e4f3225fb42118de","Label":"Talk Time","ColumnId":"TalkTime","AggregateType":"Value","IsAggregate":false,"Type":-1},{"Alias":"BaseCostNet_216928685abecd06","Label":"Base Cost Net","ColumnId":"BaseCostNet","AggregateType":"Value","IsAggregate":false,"Type":-1},{"Alias":"CallOutcomeName_1131db616c682dcc","Label":"Call Outcome","ColumnId":"CallOutcomeName","AggregateType":"Value","IsAggregate":false,"Type":-2}],"PreFilters":[{"ColumnId":"BaseCostNet","FilterColumnAlias":null,"IsNew":true,"Operator":"IsGreaterThan","Value":5,"Type":7,"Alias":"BaseCostNet_af8a0866caf64e67","Label":"Base Cost Net"}],"PreGroupFilters":[],"Parameters":{"SelectedTreeId":"1","DateSelectionMethod":"UseQuickDates","QuickDate":{"Type":"8","FromLocal":"01/04/2024 00:00:00","ToLocal":"30/04/2024 23:59:59"}},"GridSettings":"{\"columns\":[{\"index\":0,\"field\":\"Id\",\"width\":65.75,\"hidden\":false},{\"index\":1,\"field\":\"LegStart_8f59a1485f0d4ff1\",\"width\":152,\"hidden\":false},{\"index\":2,\"field\":\"CallingDigits_b83a4c23889c9fe5\",\"width\":195.844,\"hidden\":false},{\"index\":3,\"field\":\"CallingLabel_1148cfcc968c4404\",\"width\":187.062,\"hidden\":false},{\"index\":4,\"field\":\"CalledDigits_3e915dba8572313a\",\"width\":187.062,\"hidden\":false},{\"index\":5,\"field\":\"CalledLabel_042a6624ef52cc19\",\"width\":178.281,\"hidden\":false},{\"index\":6,\"field\":\"CallCategoryName_23f57d49e31a627e\",\"width\":187.062,\"hidden\":false},{\"index\":7,\"field\":\"TalkTime_e4f3225fb42118de\",\"width\":152,\"hidden\":false},{\"index\":8,\"field\":\"BaseCostNet_216928685abecd06\",\"width\":187.062,\"hidden\":false},{\"index\":9,\"field\":\"CallOutcomeName_1131db616c682dcc\",\"width\":178.516,\"hidden\":false}],\"sortDir\":\"Asc\",\"sortField\":null,\"pageSize\":50}"},"DefinitionVersion":1}

Modifications

Once you have imported the widget template, you will be able to edit any of the boxes in the filter area to be more applicable to your requirement or add columns for more granular information.

Change the Base Cost Net – click on the Base Cost Net in the Filters area and change either the drop down or the amount.

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